Seiki Systems is part of Jonas Software who is the leading provider of enterprise management software solutions to the Manufacturing, Leisure, Construction, and Education sectors. Within these vertical markets, Jonas is made up of over 120 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
POSITION:
We are seeking a highly-motivated individual to join the Professional Services team in delivering and supporting a variety of projects for both new and existing clients. Working with the Project Manager you will deal with all aspects of implementations; from translating customer requirements into delivering and configuring the software and training the users, through to ensuring customer satisfaction is achieved by supporting them after go-live.
JOB RESPONSIBILITIES:
Deliver responsive implementations of our products in a timely manner along with exceptional support Services
Software installation and configuration of interfaces to third party systems
Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times
Establish close working relationships with the wider professional services team as well as development, sales, support teams and 3rd party suppliers to ensure all aspects of our projects are delivered in line with customer expectations
Maintain an awareness of customer satisfaction measures based on regular customer surveys and post-case questionnaires
Contribute to the Professional Services standard across the business to embed a culture of continuous improvement.
JOB QUALIFICATIONS, SKILLS & EXPERIENCE:
Previous experience in implementing and/or supporting software is essential, ideally within a manufacturing industry
Evidence of the ability to take decisions and execute action plans in a controlled and organised way
Numerate, with an understanding of P&L and revenue recognition would be an advantage
Quick to pick up and apply new functional, product and/or technical knowledge and skills.
TECHNICAL SKILLS:
During your time with Seiki Systems you will be exposed to all of the following technical areas. The required level of experience of each is shown below:
Essential
Operating system, Windows & Windows Server
Good understanding of data structures including SQL and XML.
Highly Desirable
Networking
Programming
Web-based applications
Microsoft IIS
Beneficial
CNC machine tool experience
Experience of working with software solutions in a manufacturing environment.
Your personal characteristics will include:
The energy and passion for delivering exceptional customer service
Remain approachable, calm and clear when under pressure
Excellent organisational skills, pay meticulous attention to detail
Proven ability to effectively prioritise and resolve complex client concerns and issues
Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
Flexibility to work additional and varied hours when required
Travel will be required and therefore applicants must possess a full driving license and be prepared to stay away from home.
LOCATION:
Midlands or South of Midlands
Commutable to office when required would be a distinct advantage. A significant amount of the on-boarding time will be at the company’s Brighton office.
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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