Offer summary
Qualifications:
Bachelor’s degree in Computer Science or equivalent experience in technical support., Proficiency with Microsoft platforms, troubleshooting skills, and ability to research and recommend new practices..
Key responsabilities:
- Primary contact for support requests and technical triage.
- Provide ticketing system support, maintenance, and user training.
- Support and troubleshoot communication infrastructure.
- Configure and maintain devices/accounts with a security focus.
- Participate in technical projects and optimize internal resources.