Client Service Operations Manager

About Wealth Enhancement Group

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Client Service Operations team has an excellent opportunity for a Client Service Operations Manager. This individual is integral to optimizing our client service functions. This position presents a unique opportunity to develop and implement business processes that enhance operational efficiency and elevate our service experience through process refinement, outsourcing and automation strategies.

The salary target for this role is $100,000.00 – $125,000.00. This position is eligible for an annual corporate bonus.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one. 

Primary Job Functions

Process Implementation

• Identify opportunities, develop processes and execute on our strategic vision for the Client Service Operations department, focusing on alleviating the operational burden on advisor teams to allow growth, scalability and efficiency, ultimately resulting in an exceptional client experience.

• Utilize methodologies such as value stream mapping and process optimization to create sustainable processes (including documenting procedures, coordinating with impacted teams and executing with precision).

• Manage key performance indicators (KPIs) to track operational efficiency and effectiveness.

• Drive adoption of Client Service Operations offerings by clearly communicating the value/benefit of the service as well as ongoing process refinement.

Team Leadership & Development

• Recruit, mentor, and lead a high-performing operations team, emphasizing career development and alignment with organizational values.

• Build unified team across locations.

• Provide coaching and training to foster team growth and operational excellence.

Outsourcing & Automation Strategy

• Build processes and document procedures to facilitate the outsourcing of specific functions to both domestic and international partners, ensuring optimal service delivery and cost-effectiveness.

• Introduce automation to reduce manual tasks and improve accuracy, collaborating with agile development teams for implementation.

• Focus on optimizing operational efficiency while managing transaction costs effectively.

Operational Controls and Risk Management

• Collaborate with Compliance and Information Security teams to implement robust risk management strategies and ensure compliance with regulatory standards.

• Establish stringent operational controls to prioritize data integrity and compliance within the department.

• Monitor and enforce Service Level Agreements (SLAs) to uphold service quality standards.

Relationship Management

• Partner closely with internal teams and advisor groups to understand advisor/client needs to develop workflows that deliver best-in-class service experience.

• Actively engage with advisors and client service teams to facilitate change management and improve service outcomes.

• Demonstrate strong interpersonal skills to address issues, foster trust, and support team members effectively.

Education/Qualifications

• Bachelor's Degree in business; finance, economics or related preferred

• 5+ years in Financial Services with operations or client service experience

• Strong interpersonal skills to manage and influence change, work with advisor teams, corporate teams and offshore resources.

• Ability to initiate and manage projects

• Ability to lead and manage a team

• Superior verbal and written communication skills.

• Proficient with Microsoft Office Suite or related software.

• Familiarity with Salesforce and Workday preferred

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical and dental coverage

• 401k – with match and profit sharing

• Health care spending and savings accounts

• Dependent care spending account

• Vision coverage

• Wellness programs and resources

• Life insurance – employer paid

• Short-term and long-term disability – employer paid

• Paid Time Off

• 10 paid holidays each year

• Paid parental leave

• Tuition reimbursement

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.