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End User Compute Tower Lead

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Tennessee (USA), United States

Offer summary

Qualifications:

Bachelor's degree in information systems or relevant certification, 10+ years of IT experience with 5 years in End User Computing, Experience in managing Active Directory policies and PC operations.

Key responsabilities:

Lead team of EUC specialists to provide quality service
Manage end user devices, security practices, and compliance
Identify technologies, metrics, and improvements for customer satisfaction
Monitor staff performance, project timelines, and quality assurance
Collaborate with IT and business teams to deliver solutions

Ovation Healthcare Health Care SME https://ovationhc.com/

201 - 500 Employees

See more Ovation Healthcare offers

Job description

Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

The Lead, End User Computing is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. The Manager's organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.

Roles and Responsibilities

Lead a Team of staff and vendor EUC Support Specialists to deliver timely and quality service to multiple client hospitals and support staff.
Provide leadership and management oversight for staff by having knowledge and experience managing resources who architect, design, implement, maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365.
Ensure EUC devices operate optimally and securely, with cyber security best practices.
Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
Identify technologies which will improve customer satisfaction, reduce cost or improve efficiency

Establish metrics to measure efficient use of existing systems and resources
Activity Monitor team performance to ensure service levels and expectations are being met
Provide leadership/support to ensure projects are staffed appropriately and timelines are met * Manage staff of engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to insure business needs are met.
Monitor ongoing staff performance, identify and communicate opportunities for improvement.
Work closely with field services staff to ensure proper escalation of technology issues
Author or assist team in the publishing of written requirements definitions for aspects of assigned projects.
Document assigned business process flows and use-case scenarios
Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by Desktop Engineering * Assigns personnel to various projects, directs their activities, and evaluates their work and ensures timelines and service levels are met
Performs other duties assigned.

Requirements

Bachelor's degree or equivalent experience/relevant certification in information systems management with focus on End User Computing.
10+ years of professional IT experience with increasing supervisory experience with the last 5 years in End User Computing.
Comprehensive experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions required.
Experience managing Active Directory policies required.
Extensive knowledge of PC operating systems and registry management required.
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
Experience with wireless device management required
Experience with software distribution systems required.
Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
Experience with Anti-virus management consoles and troubleshooting required.
24 x 7 x 365 support requirements. Available to work after hours and weekends, as required.