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L3 Technical Support Specialist

77% Flex

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Lebanon

Offer summary

Qualifications:

BS degree in IT or related field, Experience with Linux, AIX commands, and SQL queries, Proficiency in scripting languages (Bash, Shell), Knowledge of Python and Point-of-Sale systems, Familiarity with XML and Microsoft Office.

Key responsabilities:

Remotely identify software issues and discrepancies
Analyze system logs using SQL queries for problem-solving
Collaborate with development teams to resolve database-related issues
Maintain system health by initiating updates and escalating unresolved issues
Automate tasks across POS systems to enhance troubleshooting efficiency

CME SME https://www.gotocme.com/

201 - 500 Employees

See more CME offers

Job description

Your missions

This is a remote position.

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.

Your responsibilities would include:

Working remotely to identify software issues.
Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.

Requirements

BS degree in Information Technology, Computer Science, or a relevant field
Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)
Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
Basic Microsoft Office skills.
Experience with Point-of-Sale systems is a plus.
Understanding of environmental variables.
Knowledge of XML.
Scripting in Bash and Shell are desired.
Python experience is a plus
Power Automate and power BI knowledge is a plus
Excellent verbal and written English communication skills.

The working schedule will be covering 24 hours 7 days a week based on team shifts.

The hours will be 8AM-4PM or 4PM-1AM or 1AM-10AM or 10AM-7PM 5 days a week from Monday to Sunday