Gold Coast Health Plan will not sponsor applicants for work visas.
The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California.
POSITION SUMMARY
Gold Coast Health Plan (GCHP) is seeking a mission-driven communicator to support the GCHP Communications Department.
The Communications Department creates and facilitates clear and consistent messaging that informs and engages GCHP's staff, members, providers, community partners, and the community at large. The Communications Specialist III, the most senior of member of this class, will support this strategy by contributing to the development, design, and dissemination of targeted communications, while ensuring regulatory and branding compliance.
Job Duties and Responsibilities
• Work closely with members of the Communications Team and other internal and external partners to create, develop, and implement short- and long-term communications plans for various initiatives.
• Research, write, edit, and proofread content to inform GCHP’s stakeholders about programs, services and other initiatives and customize it for a wide range of communication vehicles (e.g., memos, flyers, newsletters, advertisements, press releases, social media posts, videos) while complying with regulatory requirements and adhering to style and branding guidelines.
• Manage complex and cross-functional projects to achieve objectives and measurable results.
• Work with contracted vendors to meet department deliverables (e.g., graphic design, member mailings, newsletter production, ad placement) and ensure that their work is consistent, of high quality, and delivers cost-effective outcomes for GCHP.
• Leverage digital tools and platforms, including GCHP’s social media accounts and internal and external websites, to disseminate information.
• Prepare reports and presentations for various stakeholders summarizing communications efforts and evaluating their effectiveness.
• Develop communications for company-sponsored events, including, but not limited to, health fairs, town halls, policy forums, and webinars.
• Engage in crises communications efforts, including, but not limited to, data breaches, natural disasters, and health care crises.
• Create necessary policies, procedures, and job aid manuals.
• Perform other duties as assigned.
Knowledge, Skills, and Abilities
• Strong writing, researching, proofreading, and editing skills.
• Ability to develop well-written, clear, and compelling copy quickly.
• Excellent verbal, written, and interpersonal communications skills.
• Proven ability to effectively present complex information to diverse audiences.
• Experience delivering high-quality work in a fast-paced, deadline-driven environment.
• Self-starter with the ability to work independently and to collaborate effectively with others at all levels of the organization.
• Excellent organizational and time and project management skills, including the ability to manage multiple projects, initiatives, and deliverables at the same time and respond rapidly to new requests and competing priorities while adhering to existing deadlines.
• Proficient in Microsoft Office, including Word, PowerPoint, Excel, Outlook, and SharePoint.
• Experience with content management of internal and external websites.
• Proven ability to create and manage project plans and use tools to track spending on print materials and products.
• Proven ability to manage social media accounts and increase engagement.
• Proficient in Adobe Acrobat.
• Familiar with AP style.
• Meticulous attention to detail.
• Strong customer service skills.
• Embodies GCHP’s core values of Integrity, Accountability, Collaboration, Trust, and Respect.
Required Education, Certifications, Licenses and Experience:
Education: Bachelor's degree in Communications, Journalism, Public Relations, or related field required.
Experience: 3-5 years of experience working as a communications professional for a non-profit, health care, or government agency; or related professional experience.
Computer Skills: Advanced computer skills, including proficiency in Microsoft Office and Adobe Acrobat.
Certifications & Licenses: Possession of, or ability to obtain, a valid appropriate California driver's license. Maintain a satisfactory driving record.
Other Requirements:
• Ability to: Work in a fast-paced, diverse organization that is performance oriented.
• Ability to: Maintain confidentiality regarding sensitive information.
• Bilingual in English and Spanish is preferred.
• Candidates will be required to submit three writing samples from the previous year. Samples can include articles, press releases, newsletters, and/or blog posts.
