Director of Professional Services - EMEA

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

You will be working at a dynamic, fast paced, and sometimes hectic startup as the Regional Director of Kong's Customer Experience Professional Services team which has the core responsibility of engaging with our customers across the post-sales lifecycle, ensuring they receive the utmost value from their investment in Kong technology.

As the leader of this team, you will ensure the successful day to day operations of our Field Engineers and Solution Architects in the EMEA region.

The world-class support & technical consulting services this team provides is quintessential in driving customer satisfaction, retention, & future expansion. Our Field Engineers are available to guide customers through the implementation and delivery of Kong technology while our Solution Architects are available to serve as long-term trusted and strategic advisors throughout the technical journey, helping to outline an overall API strategy and drive the continued education, adoption, and use of Kong solutions.  

In this role, you will provide strategic direction and mentorship while owning direct reporting and P&L responsibility.  Additionally, you will serve as a trusted partner and sponsor for our largest and most critical customers, interfacing with everyone from Developers to Executives as you representing Kong culture and values every day.

This is one of the most challenging roles in the industry and we are trying to do things differently. Your existing playbook and experience will be useful but expect the need to innovate and be creative in how we address everything from titles to billable project structure.  

Above all you’ll be acting as a stellar leader and mentor for the rest of Kong. 

Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

·      Why APIs Matter? APIs have been enabling innovation for decades!

·      Strong VC team, Series D, strong year over year revenue growth!

Technical Leadership - We are recognized as the leader in innovation in the connectivity space.

·      Marco, our CTO/co-founder- “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021

·      We are the leading innovator in the connectivity space!

Amazing Team & Culture - Come be a "Konger" and find out what we mean.

·      Great Place to Work Certified in 2020 & 2021

·      Kong employees exemplify our culture at our 2022 Sales Kickoff

·      2022 Forbes Cloud 100 Honoree

Building Great Products - Learn why the world's largest companies love our tech!

·      Kong Named a Leader in the 2021 Gartner Magic Quadrant

·      Over 250m+ downloads of our open-source API gateway! 

·      Over 40k+ stars on GitHub between Kong API and Kong Insomnia!

We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. 

We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. 

We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform. 

We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger. 

Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments. 

Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle. 

Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact. 

Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way. 

Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 

83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.