Business Systems and Analytics Manager

Overview: 

The Business Systems and Analytics Manager will be responsible for managing and optimizing our business systems, with a primary focus on Salesforce, to support our revenue operations. This role will also lead the design and implementation of analytics solutions to provide actionable insights that drive data-driven decision-making across the organization. The ideal candidate has a strong background in Salesforce administration, business analysis, and data analytics, with a keen ability to translate business needs into scalable system solutions. 

Responsibilities: 

• Oversee the day-to-day management and administration of Salesforce, including user management, system configuration, and customizations. 

• Implement and maintain best practices for data integrity, security, and compliance within Salesforce. 

• Collaborate with various departments to identify and prioritize system enhancements and process improvements. 

• Troubleshoot and resolve Salesforce-related issues, ensuring minimal downtime and disruption to business operations. 

• Work closely with stakeholders across the organization to gather and document business requirements for new projects and initiatives. 

• Analyze existing business processes and recommend improvements to enhance efficiency and effectiveness. 

• Translate business needs into technical specifications for system enhancements or new implementations. 

• Develop and maintain dashboards, reports, and visualizations to provide insights into key business metrics, particularly those related to revenue operations. 

• Perform data analysis to identify trends, opportunities, and areas for improvement. 

• Collaborate with the finance and sales teams to forecast revenue and track performance against targets. 

• Lead projects related to system upgrades, new tool integrations, and process automation from inception through to completion. 

• Manage project timelines, resources, and stakeholders to ensure successful project delivery. 

• Ensure all projects are aligned with the company’s strategic objectives and deliver measurable business value. 

• Serve as a liaison between the revenue operations team and IT to ensure seamless integration of business systems. 

• Provide training and support to end-users to maximize the effectiveness of business systems and analytics tools. 

• Foster a culture of continuous improvement, encouraging team members to seek out and implement innovative solutions. 

Qualifications: 

• Bachelor’s degree in Business Administration, Information Systems, Data Science, or a related field. 

• 5+ years of experience in Salesforce administration, business analysis, and data analytics. 

• Proven experience managing and optimizing business systems, preferably within a revenue operations context. 

• Strong project management skills with a track record of successfully leading cross-functional projects. 

• Advanced knowledge of Salesforce, including configuration, customization, and reporting. 

• Proficiency in data analysis tools such as Excel, SQL, or BI platforms (e.g., Tableau, Power BI). 

• Excellent problem-solving skills with the ability to think critically and strategically. 

• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders. 

• Salesforce Administrator or Advanced Administrator certification is required. 

• Additional certifications in Salesforce (e.g., Platform App Builder, Sales Cloud Consultant) or data analytics (e.g., Google Data Analytics, Tableau) are a plus. 

Pay range:

$100,000 - $128,000 USD