Program Manager, Product & Engineering Operations

Overview:

National Debt Relief is seeking a Program Manager, Product & Engineering Ops, to join the growing Project Management Organization. The individuals in this role will be responsible for leading high priority, cross-functional projects, from ideation through the execution. This role is an incredible opportunity for individuals to interact with leadership from across the organization and lead high impact initiatives.

Responsibilities:

• Apply your familiarity with software development processes to guide project planning and
  execution, ensuring adherence to best practices and standards within the product and engineering teams.
• Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers’ needs and preferences within a program or initiative.
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Lead complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
• Work closely with cross functional teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones.
• Identify program risks and issues early and assist in developing mitigation strategies. Monitor
  risks throughout the program lifecycle and escalate as needed to ensure timely resolution.

Qualifications:

Required Qualifications:

• 5+ years of experience in a product management, product operations or related role in a SaaS organization, with a strong understanding of Agile methodologies, project and program management concepts.

Desired Qualifications:

• Desired certifications include: PMP, PgMP, PMI-ACP, CSM, LPM
• Experience managing multiple large programs/projects in enterprise environments
• Knowledge of business and sales processes and behavior of Sales personas in a Sales environment.
• Experience leading and steering meetings with executive management
• Excellent time management and communication skills
• Experience guiding teams and provide solutions while mitigating or removing hurdles / obstacles
• Experience overcoming project crisis
• Experience with JIRA, Confluence and other project management software

• Ability to travel up to 5% of the time

About National Debt Relief:

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $134,500 - $162,500. Benefits:

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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