Product Owner

Job Description: 

Product Owner

Member Solutions

REMOTE USA

COMPANY

Since 1991, Member Solutions, a division of Jonas Software, has been a trusted partner for membership-based businesses across North America, specializing in comprehensive billing and member management solutions. With deep expertise in serving martial arts studios, fitness centers, gymnastics clubs, dance schools, and a wide range of other wellness and recreational facilities, we empower our clients to streamline their operations and foster stronger, more connected communities.

Our Software-as-a-Service (SaaS) products, combined with managed billing services, are designed to simplify the complexities of business management—from ensuring accurate invoicing and collections to staying compliant with industry regulations. Headquartered in Hatboro, Pennsylvania, with a growing global presence, we are committed to our 'software for life' philosophy. This approach goes beyond providing top-tier technology; it’s about building lasting partnerships, understanding the unique needs of our clients, and consistently delivering exceptional service.

HOW WE WORK

We like operating at full throttle in a collaborative group of startup veterans and novices who debate the right way to do things and are empowered to take smart risks, find brilliant solutions, and build things that better the well-being of our customers and theirs. We’re doing our best work ever, learning from our mistakes, improving on our successes, and finding abilities we didn’t know we had for using sophisticated logic and business intelligence to make bedrock business principles accessible and intuitive to small and enterprise businesses alike.

WHAT YOU’LL DO

We are seeking an experienced and skilled Product Owner to join our dynamic team. As a key player in our product development process, you will be responsible for driving the vision, strategy, and execution of our product within the Martial Arts, Sports, and Fitness industries. Your role will encompass a blend of Product Owner and Product Manager responsibilities, including roadmap planning, stakeholder management, and market research.

• Define and communicate a clear product vision and strategy that aligns with business goals and market needs, ensuring all stakeholders understand and support the direction.
• Manage and prioritize the product backlog, focusing on enhancements that improve security, functionality, and user experience, while balancing stakeholder needs and technical feasibility.
• Develop and maintain a detailed product roadmap that outlines key features and enhancements, adjusting priorities based on changing market conditions and business objectives.
• Collaborate closely with Agile development teams to implement product features, oversee technology integrations, and ensure that all deliverables meet high standards of security and usability.
• Serve as the primary liaison between internal and external stakeholders, facilitating communication and ensuring alignment throughout the product development lifecycle.
• Facilitate Scrum events, including sprint planning and reviews, to maintain momentum, clear obstacles, and ensure timely delivery of key features.
• Conduct comprehensive market research and gather customer feedback to identify pain points, inform product decisions, and validate new features.
• Develop user stories and detailed acceptance criteria that align with product goals, focusing on delivering secure, efficient, and user-friendly solutions.
• Monitor emerging technology trends and compliance regulations, adapting product strategies to maintain a competitive edge and ensure alignment with industry standards.

WHO YOU ARE

You are a seasoned Product Owner who employs a user-oriented thinking and are passionate about delivering solutions in the sports industry. While you focus on ensuring the functionality, security, and compliance of our products, you do so with the end-user in mind. You excel in strategic planning, possess excellent communication skills, and are adept at working under pressure. With a keen eye for detail, you’re always looking for ways to improve processes and solutions.

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
• 3+ years of experience as a Product Owner
• Certified Product Owner with proven expertise in Agile methodologies and product management best practices.
• Excellent communication skills, capable of clearly articulating complex payment systems and compliance issues to both technical and non-technical stakeholders.
• Strong strategic thinking skills, with the ability to anticipate changes in payment technologies and compliance regulations.
• Highly collaborative, with experience leading cross-functional teams to deliver high-quality software products that meet rigorous standards for security and efficiency.
• Exceptional problem-solving abilities, adept at identifying and resolving issues proactively to prevent impact on the customer experience and compliance.
• A customer-centric approach, dedicated to enhancing user experience and operational excellence.

HOW YOU’LL DO IT

• Exceptional problem-solving skills and the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills to engage with all levels of stakeholders and team members.
• Strong attention to detail with a customer-centric approach to product development.

#LI-PP1

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.