Sales Operations Manager, Advisor Support

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:    

Looking for a strong leader that has extensive experience in Advisor Support.  This leader will need to build strong relationships with internal and external advisors.  This role will lead our Select Advantage Sales Desk and Relationship Management teams.  Our sales desk is the feeder system into our larger wholesale team.  Must enjoy developing and empowering employees. 

Gather Voice of Advisor / Firm to incorporate into projects & marketing material.  Focus on market / industry trends and tailor sales position based on this knowledge.  Manages and implements technology and process improvements based on feedback with our business partners and internal partners.  Works with operational partners to solve production support issues

The Contributions You’ll Make:

• Oversite and development of our sales desk.  The sales desk is responsible to service our inbound phoneline in addition to making outbound calls to prospects (provide illustrations, marketing materials and sales ideas).  Our sales desk is the feeder system into our larger wholesale team. Responsible for achieving key metrics (call time, count, opportunities, and quality). 
• Manages Relationship Manager team working directly with top advisors (i.e. issue resolution, relationship building, source feedback with advisors on Voya business practices and implement changes with our operations business partners).  Oversight of our top producer program (i.e. marketing campaigns, service level execution etc)
• Oversee project support for line of business that are represented by the team as subject matter experts.
• Develops and coaches to appropriate KPI’s to ensure business is driving towards goals. Develop ideas for marketing and web enhancements based on customer feedback and managed the process to implementation.
• Drive a culture of proactive communication, relationship building, and sense of urgency to support the client experience.
• Develop, enhance, and identify improvements to standard work.
• Lead a team of professionals.
• Other duties as assigned.

Preferred Knowledge & Experience:

• Must have 3-5 years of financial services sales experience
• Bachelor’s degree or equivalent
• FINRA Series 6 or 7 and 24 preferred.  Required within 12 months of hire.
• Excellent written and oral communication skills
• 1-3 years of management experience
• 3-5 years of financial services industry experience
• Ability to travel

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.