Offer summary
Qualifications:
At least 2+ years in SaaS environment as developer or 3+ in advanced technical support, Experience using APIs and troubleshooting tools like Datadog, Kibana.Key responsabilities:
- Interact with clients to handle advanced support requests and integrations
- Investigate, diagnose and resolve client issues with technical solutions
- Create internal and external documentation, participate in RFPs
- Stay updated on product changes, anticipate potential issues