Director, Program Management

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.  

How We Work

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Position Overview

The Director of Program Manager will play a pivotal role in orchestrating the successful development and launch of our program, product, and transformation efforts, liaising across multiple functions, ensuring alignment with program goals, and overseeing the execution of complex strategic initiatives to ensure they achieve objectives and key results. You’ll be responsible for ensuring that planning and execution of the product technology roadmap is implemented smoothly and effectively while minimizing risks. You'll lead efforts in change management, continuous improvement, and process refinement, playing a critical role in optimizing our product planning and technology efforts for maximum efficiency and effectiveness.

Key Aspects of the Role:

• Program Management: Ensure successful planning, execution, and delivery of initiatives and projects within scope, schedule, and budget
• Change Management: Develop and implement strategies for effective change management, ensuring smooth transitions for new initiatives and processes within the Commercial Services organization. • Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including
  • Sales, Marketing, Engineering, Product, and Customer Success, to align activities with overall business objectives.
• Team Leadership: Ability to motivate and inspire teams, develop team members, drive results, and foster a culture of continuous improvement.

As a Director of Program Management you will play a key role in providing world class support to our customers and clients by managing business and technology programs/projects and ensuring they are delivered in a timely manner. You are responsible for tracking the status of all portfolio efforts within Commercial Services by working with different stakeholders, managing the expectations of customers, providing status reports to management, documenting all issues and risks and driving them to closure. You will oversee a team of project managers who create and manage project plans, communicate schedules with different stakeholders and ensure successful delivery of all projects and tickets. You will work in a highly collaborative environment with a team that is geographically distributed. You will adhere to software development methodologies accepted by the organization. The candidate should have excellent analytical and interpersonal abilities and always be looking to improve the process and bring in efficiencies. Performs other duties as required.

What you'll do

• Oversee complex programs and projects from start to finish in a manner that meets business needs, follows standard PM methodologies, and best practices to ensure successful execution.
• Create program structure and shared alignment on vision, strategy, business goals and requirements, and secure cross-functional teams dependencies' commitment.
• Provide ongoing visibility to program status, key decisions, dependencies, issues, risks, and metrics to all stakeholders.
• Anticipate and aggressively remove risks that slow down or prevent program teams from delivering on program outcomes throughout the entire development lifecycle.
• Collaborate with multiple technology teams to ensure programs are designed to meet long-term company objectives.
• Create a collaborative team environment that fosters creativity, speed, innovation, and learning.
• Develop and maintain a understanding of all business systems, including third-party and in-house systems, and how they interact.
• Make critical decisions in a time sensitive environment with an element of risk, focus on results and achieving objectives.
• Communicate and collaborate with stakeholder to identify challenges and opportunities and to develop creative and innovative solutions.
• Working with systems integrators, consultants and third parties effectively.
• Manage and lead PMO staff in the planning and execution of the organization’s portfolio of programs and projects to ensure they meet the organizations goals using empirical evidence.
• Evaluating employee performance, provide feedback, mentoring, coaching and development and growth opportunities for staff based.
• Providing information, feasibility, and recommendations to leadership for informed decision making
• Generate metrics around tracking activities, risks, issues and project financials.
• Ensure smooth functioning of the release and prioritization meetings
• Develop and maintain a consolidated view of resource capacity for Product Planning and Engineering teams

What we're looking for

• Minimum of 9 years of experience in program management, with a minimum of at least 4 years in a leadership role
• Exceptional project management skills, with the ability to manage multiple projects simultaneously and drive them to successful completion.
• Proficiency in project management tools such as JIRA, MS project, Adaptive Work, or Monday.com.
• Proven expertise in change management methodologies and continuous improvement practices, with a track record of successfully leading organizational change initiatives.
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders.
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making and drive performance improvement
• Demonstrated leadership capabilities, including the ability to motivate and inspire teams, drive results, and foster a culture of continuous improvement.
• Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward