WORK LOCATION : Onsite location in Los Angeles, CA
JOB STATUS: Full-time, Regular
START DATE: ASAP
Project Summary
This user study focuses on generating indoor data and collecting video recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last 180 min. In addition, the Lightning Technician/ Study Moderator will work preparing, troubleshooting, and organizing light stages.
Role Summary
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur on-site in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support regarding cameras, cables and light stages.
Main Responsibilities
- Receive participants at work and guide them through the video study in a controlled environment
- Ensure all recordings are done per project guidelines and upload the data
- Have all participants complete a survey at the end of each session
- Follow COVID-19 sanitization procedures after each session
- Represent and promote the TELUS AI brand
- Use scissor lifts with proper safety standards to support troubleshooting light stages
- Troubleshoot and prepare lighting stages
- Troubleshoot and organize power and sync cabling systems for lights and CV Cameras
Minimum Requirements
- Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data.
- Scissor lift certified.
- 1 year of experience working and troubleshooting lightning stages
- 1 year of experience in troubleshooting CV Cameras and cable management
- 1 year of experience in framing and focusing with CV Cameras.
- NFS, SMB, S3 familiarity
- 1 year of experience working with enterprise-level switches and storage devices
- 6 months of experience in assembling 80/20 structures
- Familiarity with iOS and Mac OS
- Experience with data collection and data management
- Experience with video recording
- Able to commit to a weekly schedule for the duration of the project
- Ability to interact professionally with project participants
- Experience with progress tracking and reporting, comfortable with Excel or Sheets
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com .
Additional Job Description
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur on-site in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support regarding cameras, cables and light stages.
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
