UX Writer

About the role 

We're seeking a UX writer to help us create a best-in-class user experience for Simetrik customers. We believe that good writing and documentation are crucial for a great product design

As a UX Writer, you will collaborate with product design teams to craft intuitive, actionable, and easy-to-understand user experiences

Minimum Qualifications

• 2-3 years of experience as a UX Writer
  
• Knowledge in the creation of copies and microcopies in a variety of formats
• Write content for multiple channels such as landing pages, emails, and clear and concise content, including UI components, notifications, and chatbots, among others
  
• Experience in the interpretation of quantitative and qualitative feedback and use of data and research to evaluate content impact
  
• Adept at handling and analyzing both quantitative and qualitative data

• Experience building and using style guides and language systems across products and platforms to ensure consistency and coherence across all user touchpoints
• Excellent writing skills (clear, concise, and grammatically correct)
• The ability to help simplify user journeys by writing simple, clear, and concise instructions to guide users through transaction flows
• Excellent communication skills, empathy for the user, and the ability to get buy-in on ideas
• A learning mindset, with curiosity about our product, customers, and ways of working
• Strong collaboration skills, with the ability to work effectively with cross-functional teams, including product design, customer success, and tech
• Excellent presentation, communication, and negotiation skills
• Attention to detail, ensuring that all content is accurate, consistent, and free of errors
• Excellent time management skills, with the ability to prioritize tasks and deliver high-quality work on time

Preferred Qualifications:

• Experience in developing strategies and writing content for financial products and services is a plus
• Ability to translate complex concepts into a clear and concise copy that guides users effortlessly
• In addition to Spanish, fluency in another language is a significant advantage (preferred: English and Portuguese)
• Familiarity with design thinking methodologies, principles, and methods allowing you to actively contribute to design sessions and shape user experiences collaboratively
• Strong knowledge of accessibility standards and guidelines, ensuring inclusive and accessible content for all users
• Understanding of content localization and its impact when writing for diverse markets/languages
• Desirable knowledge of the usage of localization platforms. This is a plus, but not required
• A collaborative mindset, thriving in cross-functional teams, and effectively communicating ideas while providing constructive feedback
• Strong project management skills, including handling multiple projects simultaneously and delivering high-quality work consistently
  

Responsibilities:

In this role, you will be responsible for:

• Collaborating with Designers: Work closely with the design team to iterate on in-product copy, enhance clarity, and make the product more cohesive and joyful.
• Crafting UX copy guidelines, developing further the tone and voice of the product as well as its messaging, and improving the UX writing team’s processes
• Collaborating with Product Enablement: Contribute copywriting and editing, ensuring that our product's value proposition is effectively communicated to potential customers.
• Creating clear and concise guides about our features, workflows, and getting started processes, ensuring that customers have the information they need to be successful with Simetrik from day one.
• Elevating our content strategy ensuring clarity and accessibility across all touchpoints. Your words will transform our product experiences, making them intuitive, user-friendly, and delightful
• Embracing the power of simplicity by crafting jargon-free content that effortlessly communicates complex concepts. Your words empower users to navigate our products effortlessly
• Collaborating in design thinking sessions to infuse user-centered content solutions into the heart of our design process.
• Driving content and terminology strategy across multiple product experiences. Your strategic vision will shape how users engage with our products, and you'll document and advocate for these strategies.
• Contributing to Simetrik's design system, crafting reusable and scalable content that enhances our efficiency and consistency.
• Also, you will participate in design critiques, sharing your work and giving feedback on visual and interaction design.
  

Benefits:

• Well-funded and proven startup with large ambitions and competitive salaries
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (You choose where to work from)
• 500USD a year for you to invest in learning
• 2 Family days
• 5 sick days fully covered for you to rest and recover without impacting your income
• 1 full day for you to celebrate your birthday
• 60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only) 

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Join a team of incredibly talented people that build things, are free to create and love collaborating!

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.