Offer summary
Qualifications:
Pass background check, Insurance and medical claims experience required, Customer service experience in high call volume environment, Excellent verbal and written communication skills, Attention to detail, multitasking, ability to de-escalate.
Key responsabilities:
- Handle inbound calls, emails, or chat support for single account
- Gather, verify, and document caller's information
- Train on weekdays, with open availability 24/7 inside company's hours
- Ensure attendance and work in distraction-free area at home
- Navigate through multiple systems efficiently