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Guerlain 1099 - 1750

Remote: 
Full Remote
Salary: 
34 - 34K yearly
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

Team Player, Enthusiastic, Detail Oriented, Dedicated.

Key responsabilities:

  • Communicate effectively with customers via multiple channels
  • Provide excellent service and promote products
  • De-escalate upset customers and resolve issues
  • Maintain product knowledge to deliver top-notch service
Inktel Contact Center Solutions logo
Inktel Contact Center Solutions Large https://www.inktel.com
1001 - 5000 Employees
See more Inktel Contact Center Solutions offers

Job description

Voted “2021 Best Place to Work in FL”* by the Sun Sentinel!

Inktel is currently recruiting full time Customer Service Professionals for one of the world’s most high-end luxury fragrance brands. We are looking for enthusiastic candidates eager to provide “first-class” customer service that stands apart from the rest of the industry.

This team will work out of our Miramar state-of-the-art contact center. Team members will provide “white-glove” assistance via written correspondence (email/chat) and telephone support. As a representative of the brand, team members will become experts on products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints.

 

*Available Shifts after training:

  • This program operates Monday – Saturday from 12:00am to 9:00pm. Flexibility to work some Saturdays is required to be considered for this opportunity. Exact schedule combinations can be discussed during the interview process.

             

JOB RESPONSIBILITIES:

  • Communicate with customers in a proactive and professional manner across multiple channels (inbound calls/emails/chat).
  • Respond to questions, provide information, and promote products while exceeding customer expectations.
  • De-escalating upset customers and ensure that we explore all options to satisfy their needs.
  • Maintain required product knowledge to deliver world class service.

 

THE IDEAL CANDIDATE:

  • Well-spoken, energetic, and enthusiastic.
  • Exceptional writing skills; grammar, spelling, punctuation, etc.
  • Passion to provide Service Excellence.
  • High-end Customer Service and/or Luxury retail service experience a plus.
  • High school or equivalent (Required)

 

*** THE PERKS*** Speaking from our experience, we joined this company because of the opportunity. We stay because of the people but these perks don’t hurt!!

 

  • $17.50 per hour starting pay
  • We are obsessed with promoting from within - learn to lead others and take that next career step.
  • Employee wellness, community service opportunities and team engagement programs.
  • An environment of diversity and inclusion.
  • Paid Training & Paid Time Off
  • Medical, Dental, Vision and Disability Benefits; eligibility after 60 days.
  • Retirement savings: 401(k) with dollar-for-dollar match!
  • Employee Referral Bonus (unlimited)
  • Employee Tickets at Work Discounts
  • Multiple Reward and Recognition Programs
  •  “Work from Home” OR Hybrid available if all performance metrics are met during the first 30 days

 

NEXT STEPS: After you apply a recruiter will reach out within 24-48 hours with a questionnaire. Once completed, you will be invited to interview virtually via Microsoft Teams with the hiring leaders. Get an offer the same day!!

Inktel is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

#LI-DF1

Qualifications
Behaviors
Required
Team Player
: Works well as a member of a group
Enthusiastic
: Shows intense and eager enjoyment and interest
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
: Devoted to a task or purpose with loyalty or integrity
 
Motivations
Required
Goal Completion
: Inspired to perform well by the completion of tasks
Flexibility
: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred
Work-Life Balance
: Inspired to perform well by having ample time to pursue work and interests outside of work
Job Security
: Inspired to perform well by the knowledge that your job is safe
Self-Starter
: Inspired to perform without outside help
Entrepreneurial Spirit
: Inspired to perform well by an ability to drive new ventures within the business

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Enthusiasm
  • Persistence

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