Operations Manager (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Support the Central Operations Team and Local Teams by developing scalable processes that leverage data to directly impact KPIs.
• Collaborate with internal stakeholders from departments such as Commercial, Growth, and Finance to plan, execute, and monitor operations-related projects that enhance the courier's contribution to user experience.
• Analyze daily and weekly operational metrics to ensure long-term success, maintaining a comprehensive understanding of the local supply situation.
• Hire, train, and mentor team members to build a strong and effective team.
• Innovate and implement process improvements to enhance user experience related to couriers.
• Lead projects aimed at improving KPIs such as Delivery Time and Cancellations, and ensure the accuracy of courier forecasts.
• Provide local teams with analysis and dashboards to monitor the performance of key operational KPIs.
• Collaborate with all verticals within the Operations team, including Courier Ops and GX.
• Maintain and analyze business reports to support decision-making in supply chain operations, including daily, weekly, and monthly reports.

WHAT YOU WILL BRING TO THE RIDE

• 3-5 years of experience in high-demand positions such as operations, technology, consulting, or investment banking.
• Experience in startups, technological platforms, or the on-demand industry is a plus.
• Strong understanding of user experience and operational levers for improvement.
• Results-oriented with an analytical mindset to rethink and optimize processes.
• Proven ability to derive actionable insights from large datasets and translate them into measurable projects for both short-term and long-term improvements.
• SQL skills are valued but not required.
• Autonomous, efficient, and results-driven.
• Strong leadership skills with the ability to motivate teammates and make tough decisions in ambiguous situations.
• Fluency in English is required.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!