The primary focus of this role is to serve as support to Product and Platform Managers in the development of the necessary requirements and clarity to drive new digital Customer solutions into the market.
Supports ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
Leads cross functional projects in partnership with Digital Product and Platform Owners, DS/ IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.
Translates VOC into actionable insights and partners with digital portfolio manager to develop long term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.
Conducts market research, experimentation, and customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
Leverages inventory of existing digital capabilities to inform approaches for
product solutions.
Translates Customer feature requirements and captures them into Agilent’s IT technical document for IT to scope out projects.
Partners with teams of external IT resources as they plan, tracks and executes the project from start to completion.
Is accountable for tracking and delivering projects on-time and on budget.
Collaborates with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.
Owns test strategy and coordination of cross-functional teams for digital solution testing and business sign off.
Recommends enhancements for existing functionalities to improve ease of use for customers.
Familiar with the department's and the company's strategy and competitive position and develops a holistic product approach to drive maximum value.
BS/MS degree in Business, Engineering, Sciences or equivalent
3 years of experience with SAP (ECC and CRM) with IT processes
2 years in a Business, Analytics, or Digital Product Management role.
3 years of project and/ or program management
Demonstrated ability to consultatively synthesize varied business requirements and develop simple global solutions for Customers
Demonstrated digital mindset and attention to detail and ability to manage multiple projects
Strong customer orientation
Excellent verbal & written communication skills
Etsy
GlobalLogic
BruntWork
Okta
