Offer summary
Qualifications:
1+ year customer support experience, Strong written and verbal communication skills.Key responsabilities:
- Be main contact for customer satisfaction
- Provide efficient service and educate clients on best practices
Who Connecteam is:
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
As we have already expanded to Australia, we are excited to announce the opening of a new location in NY. There is a great opportunity to work with a successful company with a large customer community and huge potential for growth.
If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company.
About the Job:
As a Customer Experience Advocated you will be part of a team, dedicated to effectively communicating with our clients. The team is responsible for ensuring that our clients are utilizing the app in the best way possible, helping them troubleshoot and solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will communicate with our clients by taking care of incoming tickets and prioritize effectively to ensure clients get the best service. Working hours will be 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.
Your main responsibilities will include:
What we require:
Let's work towards success as a team!
What We Offer:
Benefits:
Salary range: 50K-60K
We are accepting applications from employees working in the following states: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
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