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Customer Operations Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

China

Offer summary

Qualifications:

Bachelor’s degree in engineering, At least 3 years' relevant experience, Strong communication skills in English.

Key responsabilities:

Manage shop visit TAT and cost for customers
Coordinate with supply chain and offload shop
Review business options and compliance
Complete customer paperwork, lead monthly operation reviews
Drive deep dive analysis for improvement plan

GE Mechanical or Industrial Engineering XLarge https://www.ge.com/

10001 Employees

See more GE offers

Job description

Your missions

Job Description Summary

The Customer Operations Manager is responsible for managing GE90 and/or GP7200 engine shop visit TAT and cost in offload shop for the worldwide customers. You will be involved in activities such as processing transactions, managing processes and materials, site operations, or warehouse logistics & shipping, as per the Services agreement for assigned accounts.

Job Description

Roles and Responsibilities

Responsible for the fulfillment from engine removal to redelivery for assigned customers
Participate in the operating rhythm between supply chain and offload shop, work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customers
Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary
Lead/Co-lead monthly operation review (MOR) bowler and relevant action plan on shop visit TAT, cost and quality. Continuously improve the operation process by activating FLIGHT DECK efforts
Manage the material cost review and decision of scrapped parts salvage plan.
Maintain the customer’s material Picking Rule and Back to Birth documentation database
Track and monitor the cost trend versus CMR budget for each engine shop visit. Drive the deep dive analysis to identify the gap and follow up the implement of improvement plan
Flow down customer removal planning and shop visit forecasts, organize and support program and technical reviews with customer
Support the on-site Customer Operations Leader on analytics and commercial negotiations

Required Qualifications

Bachelor’s degree from an accredited university with a major in engineering
At least 3 years’ experience in shop cost, process improvement or customer interfacing role
Strong communication and influencing skills in a global environment, strong conflict resolution skills
Established project management skills, detail orientated and driving closure of actions
Strong oral and written communication skills in English

Desired Characteristics

Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Strong aviation technical or operation related experience