Job Title: Sr. Engagement Manager
Job Summary:
As the Engagement Manager for Professional Services at Storable, you will play a critical role in managing custom software development projects, as well as reporting and business intelligence (BI) solution development. You will serve as the primary liaison between customers, our customer-facing teams (sales and account management), and internal teams (product and engineering). Your focus will be on ensuring successful project delivery, maintaining customer satisfaction, and managing project scope, timelines, and budgets.
Key Responsibilities:
Project Management:
- Oversee the planning, execution, and delivery of custom software development projects and BI/reporting solutions.
- Develop and manage project plans, including timelines, milestones, deliverables, and resource allocation.
- Track project progress and make adjustments as necessary to ensure successful completion within scope, budget, and timeline.
Client Engagement:
- Act as the primary point of contact for customers throughout the project lifecycle.
- Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
- Clearly communicate project status, risks, and issues to customers, and provide regular @
Collaboration & Coordination:
- Work closely with customer-facing teams, including sales and account management, to understand customer needs and translate them into actionable project plans.
- Collaborate with the product team to align custom development efforts with Storable’s product roadmap and strategic goals.
- Coordinate with engineering teams to provide clear requirements, direction, and support for development tasks.
Documentation & Reporting:
- Write detailed Statements of Work (SOW) that clearly outline project scope, deliverables, timelines, and costs.
- Maintain comprehensive project documentation, including meeting notes, status reports, and change requests.
- Develop and present project performance reports to internal stakeholders and customers.
Budget & Financial Management:
- Manage project budgets, including tracking expenditures, forecasting costs, and ensuring profitability.
- Identify and mitigate financial risks associated with project delivery.
- Ensure that all projects are delivered within budget, and identify opportunities for cost savings.
Continuous Improvement:
- Identify and implement best practices for project management and client engagement.
- Contribute to the development and refinement of processes within the Professional Services team to improve efficiency and customer satisfaction.
Qualifications:
- Bachelor’s degree in Computer Science, Business, Project Management, or related field.
- 10+ years of experience in project management, with a focus on software development and/or BI solutions.
- Strong understanding of software development lifecycle (SDLC) and agile methodologies.
- Experience working with cross-functional teams, including sales, account management, product, and engineering.
- Excellent communication and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal teams.
- Strong organizational skills and attention to detail.
- Experience with budget management and financial forecasting.
- Ability to write clear and comprehensive Statements of Work (SOWs).
- PMP or equivalent project management certification is a plus.
Location: Remote
Department: Platform Services
Reports To: SVP, Platform and Product
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: REMOTE
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- 401(k) match after 60 days, 100% vested after 1 year
- Employer contribution to your HSA, plus a HRA to help offset your deductible.
- Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
- Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
- We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
- Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making.
- Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.
Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you’re excited about this role but your professional background doesn’t perfectly align with the qualifications above, we encourage you to apply. Even if this role isn’t the right match, we would love to have your resume on file for future opportunities!
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers
We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.
To protect yourself, please consider the following guidelines:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
We’re committed to ensuring a transparent and secure hiring process.
Thank you for your vigilance and interest in joining our team.
