International Sales Operations Specialist

The International Sales Operations Specialist role primarily involves managing and coordinating the order fulfillment process between customers, sales teams, and a third-party logistics provider (3PL) in Canada. The responsibilities include ensuring order accuracy, timely deliveries, and effective communication between all parties involved. The person in this role would also need to monitor inventory levels and collaborate with various departments to address any discrepancies, delays, or low inventory issues. This position reports directly to the Sr Director of International Sales Operations with a dotted line to the Canada Managing Director.

What you'll be doing:

• Communicate directly with the customer and sales lead regarding their orders, delivery dates, and special requests, and servers as main point of contact for customers, sales team, and 3PL provider.
• Enter & monitor customer sales orders and confirm accurate delivery details to the customer via customer portal and/or email, along with the sales lead and ensure the company ERP, 3PL, and customers portal (if applicable) is continually up to date with the latest delivery information.
• Verify the availability of all items on customer orders, ensuring requested item quantities are properly scheduled and confirmed via an order acknowledgment to avoid complaints and issues, communicating any discrepancies and escalating as needed.
• Update fulfillment dates for all domestic items as planned due to production or incoming shipment delays and provide the updated information to the sales lead by working with the overseas team and US logistics team to ensure production and shipments runs smoothly and on time, in addition to incoming inventory being booked and delivered to the 3PL to avoid detention.
• Make sure sales and planning are aligned to any low inventory items and new production needs to guarantee ship dates.
• Other duties as assigned

Supervisor Responsibilities

Manages People: No

What we look for:

• Bachelor's degree in business administration or other related field preferred
• 1+ years of customer service experience
• Prior experience in order management or scheduling                                            
• Excellent customer service skills
• Ability to building strong customer relationships and deliver sales and customer-centric solutions
• Ability to collaborate effectively including working with others to meet shared objectives
• Communicates effectively and professionally, both written and verbal
• Demonstrates integrity, with the ability to build trust and confidence
• Proficient in G Suite & Microsoft Office - Familiarity with spreadsheets, presentations, documents, email, etc.
• Ability to multitask and effectively prioritize tasks
• Good problem solving skills
• Exceptionally organized
• Good interpersonal skills with the ability to communicate and deal effectively with diverse individuals at all organizational levels in a professional manner 

Preferred Qualifications                                                                                    

• 2+ years of domestic or 3PL order processing and distribution experience
• Retail link experience highly preferred
• Knowledge of Canada retailers and requirements huge plus
• Intercoms shipping knowledge highly preferred
• Multilingual a plus (English/French)                                                                                                                                                                                

Working Conditions

• Environment: Office
• Extreme Exposures: Occasionally loud noises
• Schedule: Typically requires regular office hours, but may require calls with global counterparts outside of regular office hours
• Physical Requirements: Lift up to 50 lbs. Must be able to stand, walk, sit, hear, see, frequently
• Travel Required: Some national and international travel may occasionally be required

Who We Are:  

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me!, Hello Kitty, and many more. In addition to toys, offerings also include Metaverse gaming, costumes, and products for pets. Headquartered in Sunrise, Florida, Jazwares has offices worldwide and sells its products in over 100 countries.  

Working at Jazwares: 
At Jazwares, we believe an innovative idea can come from anywhere, and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.  

Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.  

Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.  

Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.  

Don't miss out on this extraordinary opportunity to be part of the fastest growing toy company in the industry. Connect with us today and let's shape the future of play together! 

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation or any other characteristic protected by law. 

What We Offer: 
Our work environment provides a flexible work schedule that includes a Monday to Friday on-site, Fridays Work from Home, up to 20 workdays fully remote each year and Time Off for vacation, sick leave. Through Jazwares Cares, you can volunteer for up to 16 hours a year on community service projects.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.