Clinical Specialist, ESD (N. Cal.)

Overview:

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose - The purpose of this role is to provide customer support of Fujifilm ES equipment in the Endoscopy department and/or specified departments by managing all relevant equipment, providing basic trouble shooting, and training for proper care and handling of our equipment. This role provides onsite, hands-on client support for Fujifilm Endoscopy’s entire product catalog. This role provides education and training to Company personnel and customers. This position reports directly to the Regional Sales Manager or Zone Sales Director and is the primary sales support resource for the Company and its sales team.

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

Duties and Responsibilities:

• Assist in driving sales revenue inside the regional territory as directed.
• Assist in driving sales revenue outside of the primary regional territory or zone as required by the company and approved by the RSM.
• Support the clinical demonstration process by direct sales personnel or sales partners as directed.
• Lead the pre-demonstration (pre-demo) process required to ensure that a successful clinical demonstration process occurs.
• Serve as a primary resource for the training of customers on the proper use of equipment in the clinical setting.
• Serve as a primary resource for educational materials in the field.
• Partner with the Product & Marketing Team in the on-going development of required educational resources for the customer, sales team, Field Service Team, and internal support personnel.
• Support the training of new field sales and support personnel when requested.
• Perform as the field-based experts on proper reprocessing techniques for use by its customers.
• Support of VIP customers as directed.
• Provide weekly and/or monthly reports to management as directed.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

Experience:

• Minimum of 3 to 5 years of field sales experience or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.

Educational Requirements:

• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.

Special Skills or Other Job Requirements:

• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint).
• Proficient in the use of MS Outlook and other email applications.
• Strong communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Strong time management skills.
• Ability to multi-task and work on several projects simultaneously.
• Strong written communication skills to write reports and relay information accurately and in a timely manner.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to use your hands and fingers to feel and manipulate items, including keyboards.
  
• The ability to stand, talk, and hear.
  
• The ability to lift and carry up to 25-50 lbs.
  
• Close Vision: The ability to see clearly at twenty inches or less.
  

Travel:

• Travel requirements 75%