Account Manager Q- Commerce (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Account Manager you will play a crucial role in supporting the daily operations and ensuring operational excellence with one of our biggest Q-Commerce partners in Armenia.

Your primary responsibility will be to manage day-to-day interactions, solve operational challenges, and maintain smooth communication between Glovo and Partner stores. You will be the key point of contact for addressing any issues that arise, ensuring seamless collaboration, and contributing to the overall success of the partnership. Your focus will be on understanding the operational needs, improving processes, and delivering exceptional service.

You will manage and enhance our stores network, implementing effective strategies to optimize performance and drive revenue. Additionally, you will focus on understanding the partner's needs, aligning them with Glovo's goals. 

THE JOURNEY

• Partnership Management: Take ownership of the relationship with Glovo's key Q-Commerce partner. Engage in regular, proactive communication to identify opportunities for growth, optimize operations, and strengthen collaboration. Conduct weekly and monthly meetings to review and present key performance metrics, discuss business challenges, and strategize solutions. Ensure these meetings are focused on tracking progress, addressing issues, and aligning on mutual objectives to drive sustained success and partnership value.
• Operational Excellence: Manage the operations of an extensive store network, ensuring seamless execution and customer satisfaction. Work closely with cross-functional teams, including operations, marketing, finance to meet collective goals and deliver outstanding service.
• Analytical Proficiency: Utilize your strong analytical skills to monitor KPIs, build reports, and take data-driven actions to achieve targets. Be fluent in using spreadsheets (Excel, Google Sheets) to track performance metrics and identify areas for improvement.
• Problem-Solving & Innovation: Proactively identify challenges and opportunities within the partnership, implementing creative solutions to enhance business outcomes. 
• Collaborative Environment: Actively collaborate with colleagues across various departments, learning from each other and contributing to a supportive environment that fosters personal and professional growth.

WHAT YOU WILL BRING TO THE RIDE

• Experience: 2+ years in high-performance account management, business consultancy, or a related field. Experience in the FMCG, food-hospitality, or on-demand delivery industry is highly valued.
• Education: A Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or Public Relations is a plus.
• Skills: Very good communication, and interpersonal skills. Very good knowledge  with Google Docs, MS Office, and Excel.
• Mindset: Comfortable working in a high-growth, fast-paced startup environment. A problem solver with a data-driven, analytical approach. Highly organized, detail-oriented, and possessing strong project management skills.
• Languages: advanced Armenian and English skills.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!