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SVP, Client Management

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

15+ years in client management at a senior level, 5 years in PBM leadership role.

Key responsabilities:

Own EmpiRx book of clients and client relationship
Drive retention and renewal strategies
Identify areas for strategic development
Lead team through concierge customer management
Build strong relationships across senior levels of the organization

EmpiRx Health SME https://www.empirxhealth.com/

See more EmpiRx Health offers

Job description

Who We Are:

EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.

What We Do:

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.

Who We're Looking For:

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced SVP, Client Management. In this critical role, you will ensure continued and proven success across multiple client relationships and a track record of continued advancement within organizations you are a part of.

If you are a highly motivated SVP, Client Management with a strong background in client management, and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.

What You'll Do:
As a SVP, Client Management, your role will encompass a wide range of responsibilities; here are a few:

Own the EmpiRx book of clients and the overall client relationship, with a focus on our key growth accounts and working directly with Chief Customer Officer and other C suite to develop and execute the overall client management strategy
Drive execution of retention and renewal strategies,
Manage and coach of a team of strategic client executives and managers
Proactively identify areas for strategic development with regard to new product offerings and existing business utilizing innovative thinking
Keep abreast of trends in the industry and create company-wide strategies to expand and advance our book of business and retain

Lead a team through all aspects of concierge customer management, communication strategy; developing and maintaining strong relationships with brokers, advisors
Build strong relationships across senior levels of the organization while also being an

What You Need:

15+ years working in client management at a senior level (Client Director/Executive or higher)
5 years in a PBM leadership role
Proven ability to manage and develop teams from mid-senior level
Proven track record in exceptional client retention
Deep understanding of concierge service as it pertains to client management
Ability to travel up to 75% of the time

Why Join Us:

EmpiRx Health is on an extraordinary journey where excellence meets innovation.
We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
We offer a generous and competitive benefits package.
You will share in the company's success through our discretionary bonus program.

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.