About Us:
Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world’s largest financial institutions, intelligence agencies, and critical infrastructure companies.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Partner Operations Manager Summary:
The Partner Operations Manager will be responsible for managing the internal processes, policies and tools that enable our partner-facing team to efficiently and effectively go to market. This includes continuously improving our Partner Relationship Management (PRM) platform and building towards scalability. The Partner Operations Manager will triage with other departments to ensure consistency across all partner-facing tools, messaging and assets. You’ll be looked upon to provide insights and recommendations for improvements along the way to strengthen how we interact, communicate, and drive success through our partners. You will also own the day-to-day monitoring of the functionalities within the PRM, support marketing with content updates and drive evolution of the Delinea Partner Portal.
You will be a key member of our fast-growing and high-performing partner team focused on driving the success of our partner ecosystem and expanding the footprint of partners globally. You will have the opportunity to build and execute and truly make a difference.
You will be joining Delinea as a key member of the Revenue Operations organization and will work closely with Delinea’s partner team, sales teams, legal and marketing in order to drive operational excellence within the partner program. You will report to the Senior Manager in Channel Operations, rolling up to the VP of Revenue Operations in Delinea.
This is a Remote opportunity within the United States.
What You’ll Do:
Partner Portal Management - Own the partner’s sales process from a system perspective from end to end. This includes ensuring that the Partner Relationship Management (PRM) ‘s current functions are optimized and scalable, and building additional functionalities as the business evolves. You will collaborate with internal stakeholders to create workflows, automations and improvements to drive incremental value for users of the PRM.
Partner Program Tools and Processes - Ensure there is consistency across all partner-facing tools and processes including partner onboarding/training program, the development of partner program guides, internal process documentation on “working with partners”, and partner incentive management. You will collaborate with marketing to ensure campaigns and assets are published in the portal as intended.
Global Partner Success and Health - Behind the scenes, you’re ensuring that our partner-facing teams have everything they need to be successful, working alongside several internal teams to ensure that we have the right automations and processes in place, tools, documentation, policies, and communications to recruit, engage and motivate our partner community.
Partner Performance Reporting - You will implement the necessary data structure and reporting to support the tracking and measurements of success for partnerships. These include ARR, partner adoption, and engagement.
What You’ll Bring:
Self-starter mindset to thrive in an environment where initiative is rewarded and where you can work independently under little supervision, with excellent organizational and time-management skills supporting the ability to prioritize and manage multiple projects simultaneously.
Partner Operations - You have experience driving success strategies for a growing partner program with a background in partner operations, channel marketing or relevant experience within Revenue Operations in the technology Industry. You live a customer-centric mindset – known for supporting and enabling both partners and internal selling teams. You have the experience and confidence to identify areas for strategic improvements, advocate for them internally, implement them, and evolve them. Experience managing a Partner Relationship Management (PRM) platform along with other system integrations is key.
The Ability to Build and Evolve - The Partner Program is still evolving at Delinea. We need a proactive, independent thinker with high energy and positive attitude. You’ll bring a flexible and pragmatic mindset and the ability to think quickly on your feet, with little supervision at times, and adaptability to a fast-paced changing environment. Strong sense of ownership, accountability and advocacy, with a desire to grow the Delinea Partner ecosystem
Structured and Organized Approach - You’re detail-oriented, hyper-organized, and can manage multiple projects and deliverables simultaneously. Aligning and improving internal processes, documenting new workflows, owning and maintaining our PRM, as well as engaging cross functional teams for process and program management are all activities that you’re comfortable managing
Strong Understanding of Salesforce required - You have experience working with SalesForce and have a strong understanding of its core functionalities around data management, reporting, and large- and small-scale updates. You are a quick learner when it comes to using new tools and are resourceful when it comes to discovering nuances and functionalities within the tool. Experience with various design, documentation and project management tools such as Asana, Confluence or Seismic is also an asset.
A Good Human Being - you act with integrity, kindness and respect, always. You’re confident enough to challenge the norms and suggest meaningful changes, but humble enough to be part of a strong culture. You lead by example and are passionate about learning new skills & maintaining current skills. You have a proven ability to build cross-functional relationships with other teams.
Bonus if you have:
Experience working with PRM solutions, especially Impartner
Experience working with hyperscalers, especially Microsoft
Experience working with partner operations solutions, especially Tackle
Delinea Culture & Benefits:
Why work at Delinea?
· We’re passionate problem-solvers doing our part to make the world a safer place.
· We invest in people who are smart, self-motivated, and collaborative.
· What we offer in return is meaningful work, a culture of innovation and great career progression!
At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
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