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Credit Controller (AR Collection)

extra holidays - fully flexible
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Malaysia

Offer summary

Qualifications:

Bachelor's degree in Finance/Accounting/Banking or related field, 1-3 years experience in credit management/collection within MNC.

Key responsabilities:

  • Perform daily collection follow-ups through calls and emails
  • Collaborate with customers and different departments to resolve queries and disputes
Experian logo
Experian Information Technology & Services XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
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Job description

Company Description
  • Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Role Summary:

A credit controller is responsible to collect cash and minimize aged debt, so as to meet the cash collection target. The individual should be willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.

The candidate must be energetic, self-motivated and results-driven with strong attention to details and deadlines. The individual must have creative mindset and willing to involve in process improvement projects and activities.

What you’ll be doing:

  • Perform daily collection follow-ups (calls and/or emails).
  • Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute.
  • Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
  • Ensure all outstanding balance or potential bad debts are being actively pursued in a professional manner.
  • To be acquainted with and to ensure compliance on company collection policy and procedures.
  • To proactively highlight and/or escalate aged open items to reduce DBO.
  • Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
  • To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
  • Regular review on >60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up.
  • Prepare weekly and month end reporting timely and accurately.
  • Perform ad hoc refund requests.
  • Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
  • Take initiative to drive collections performance measures/key performance indicators (KPIs).

 

More about you:

  • Candidate must have at least a bachelor’s degree, Professional degree, Finance/Accountancy/Banking or equivalent
  • Minimum of 1 – 3 years’ experience working in MNC within Credit management/Collection team in medium or large organizations
  • Experience in Oracle application is an added advantage
  • Computer literate – Oracle, Microsoft Excel, Word
  • Strong communication and interpersonal skills
  • Attention to details, methodical, organized, and able to assess and promptly resolve problems.
  • Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

Qualifications

Qualifications

  • telemarketeer that specialises on debt collections
  • At least Degree in Accounting/Financing

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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