Northstrat is seeking an experienced and driven Customer Service Operations Architect to join our dynamic team. The ideal candidate will have extensive experience in one or more of the following areas: customer service call center operations, network monitoring operations, functional architecture design and operational concept development. This role demands a self-starter who can take vaguely defined tasks and independently deliver high-quality solutions.
Key Responsibilities
Requirements
Preferred Qualifications
Benefits
Work/Life Balance
Northstrat values true work life balance. We offer power of choice benefits designed to best meet the needs of you and your lifestyle. Our benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning.
Flex Time
Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month. For example: John worked 12 hours on June 1st to meet a project deadline. On June 15th, John only worked 4 hours because he left early for a long weekend. John’s IBA was not debited for time off because flex time allowed him to carry over those 4 hours from June 1st.
Individual Benefits Account (IBA)
To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset – the employee.
The purpose of the IBA is to provide attractive benefits to all full-time employees of Northstrat on a flexible basis that enables each covered employee to select a package that best suits his or her needs. Whether those needs are paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these, the IBA provides flexibility to help you meet your specific goals. The IBA can be used for such things as:
IBA Benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate. That is, the effective dollar amount of this accrual is in addition to an employee’s salary.
Profit Sharing Plan (PSP)
The PSP is a qualified retirement plan that Northstrat funds semi-annually on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation. That is, of the 50% accrual in the IBA, half of the amount accrued is applied to the PSP.
Stock Options
Because Northstrat is an employee-owned company, all new employees are offered stock options. Employees have the opportunity to receive additional stock options based on accomplishment of individual performance goals. Stock owners elect the Board of Directors and are directly impacted by the success of the company.
Lifelong Learning
Our culture promotes and nurtures a growth environment. We hire and scale rapidly to meet the needs of our partner customers. Through the use of company provided online learning opportunities, periodic company sponsored training events, and the ability to use IBA funds for reimbursement of work-related education expenses you will have the opportunity to continually grow your skills and abilities.
Bring Your True Self
We embrace diversity and encourage inclusion. We support employee led interest groups and challenge our employees to support others and be their best self. We are so true to our beliefs that we offer employee referral incentives. When you like it here, your friends and family will too!
Northstrat is an Equal Opportunity Employer
We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
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