Membership Coordinator - LATAM - (HR30552DC)

Job Title: Membership Coordinator - LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 2000 USD

Work Schedule: Monday to Friday, 8:00 AM to 04:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are looking for a personable and organized Membership Coordinator to join our team. The ideal candidate will have excellent English communication skills and be comfortable interacting with customers via phone, email, and text. Your primary role will be to ensure that our members are well-served and kept up to date with their memberships. This role requires a mix of customer service, administrative tasks, and payment management.

Key Responsibilities:

• Customer Scheduling: Call customers to schedule their services. If they don't answer, leave friendly voicemails, send emails, and follow up with text messages.
• Service Reminders: Send out email reminders to customers to ensure they schedule their necessary services.
• Payment Collections: Reach out to customers with past-due invoices and collect payments, including following up on any outstanding balances.
• Membership Management: Manage and cancel memberships when necessary, keeping accurate records and updating credit card information as needed.
• Refund Coordination: Notify management of any refunds that need to be processed and ensure they are handled promptly.
• Google Sheets Proficiency: Maintain accurate records and track customer interactions, payments, and membership statuses using Google Sheets.

Qualifications:

• English Skills: Must be fluent in English with the ability to communicate clearly and professionally.
• Customer Interaction: Friendly and conversational, making customers feel valued and well taken care of.
• Organizational Skills: Ability to manage multiple tasks, follow up on customer interactions, and keep detailed records.
• Technical Skills: Proficient in using Google Sheets for record-keeping and tracking.
• Experience: Previous experience in customer service, billing, or a similar role is a plus.

Nice-to-Haves:

• Strong organizational skills and attention to detail.
• Great personality, conversational, detail-oriented, and organized.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.