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Customer Success Manager

EXTRA HOLIDAYS

Remote:

Full Remote

Work from:

Finland

Offer summary

Qualifications:

Deep understanding of cloud computing technologies, Excellent relationship building and strategic thinking skills.

Key responsabilities:

Build strong customer relationships and serve as primary point of contact
Identify revenue growth opportunities and advocate for customer needs
Guide customers onboarding and provide ongoing support for maximizing value
Monitor customer health, develop strategic account plans and manage renewals

UpCloud Information Technology & Services SME https://upcloud.com/

51 - 200 Employees

See more UpCloud offers

Job description

Your missions

Want to join a company set for explosive growth in the red-hot cloud industry? Would you like to join our journey of never becoming yet another cloud provider?

UpCloud is looking for a revenue-driven Customer Success Manager to join our global team.

The Customer Success Manager (CSM) will play a pivotal role in driving the success and satisfaction of our existing customer base. This role is focused on maximizing revenue opportunities by understanding customer needs, identifying growth opportunities, and ensuring the long-term adoption of our cloud solutions. The ideal candidate will be a strategic thinker with a passion for building strong customer relationships, a keen eye for uncovering new revenue streams, and a deep understanding of cloud computing technologies.

Your Challenges:

Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your assigned accounts. Serve as the primary point of contact for all customer needs and inquiries.
Revenue Growth: Proactively identify and pursue upsell, cross-sell, and renewal opportunities within the existing customer base. Work closely with the pre-sales and product teams to tailor solutions that meet customer needs while driving revenue growth.
Customer Advocacy: Act as the voice of the customer within the organization. Advocate for customer needs and priorities in product development, support, and services.
Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition and early adoption of our cloud solutions. Provide ongoing training and support to maximize the value customers derive from our services.
Health Monitoring & Risk Mitigation: Regularly monitor customer health through usage data, feedback, and other metrics. Identify at-risk accounts and develop action plans to address concerns before they escalate.
Strategic Account Planning: Develop and execute strategic account plans tailored to each customer’s business objectives, ensuring alignment with our solutions and identifying new revenue opportunities. Create and maintain a whitespace analysis to identify upsell opportunities.
Renewals Management: Manage the contract renewal process, working to secure long-term commitments from customers and preventing churn.
Collaboration & Communication: Collaborate with internal teams, including sales, marketing, product, and support, to ensure a unified approach to customer success and revenue expansion.