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Senior Professional Services Engineer - UK

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Philippines

Offer summary

Qualifications:

Hands-on GraphQL, Java, JS experience, Knowledge of Apollo GraphQL.

Key responsabilities:

Support enterprise clients with product implementation
Provide pre-sales support and develop integrations

Apollo GraphQL Scaleup https://www.apollographql.com/

51 - 200 Employees

See more Apollo GraphQL offers

Job description

Apollo is looking for a Professional Services Engineer (PSE) to join our growing Enterprise Solutions (ES) team!

In this role, you'll help customers succeed through consulting, hands-on technical implementation, and enablement. The ideal Professional Services Engineer candidate is a blend of GraphQL Practitioner, client-facing consultant, and pre-sales engineer.

Apollo Professional Services Engineers are dedicated to and responsible for helping enterprises succeed in implementing their GraphQL strategy with Apollo Federation. The PS team serves Apollo’s enterprise customers through technical hands-on implementation and enablement to support the adoption and expansion of their unified graph strategy. Additionally, PSEs help further Apollo's product growth with direct customer feedback.

Apollo is the market leader in developer tools that enable companies to build their software in far less time with far greater functionality. The technology beneath it all is called GraphQL, a revolutionary technology that allows product engineering teams to almost double the speed at which they ship new features. Our free products have millions of downloads per week, and our enterprise offerings serve many of the world's most famous brands. We are on an incredible growth trajectory and are funded by Andreessen Horowitz, Insight Partners, and Matrix Partners.

What You'll Do

You will assist some of the world's biggest enterprises in implementing Apollo products to support adoption and unify customers’ strategies.

You will help Apollo grow by obtaining product feedback, advocating for our customers, and serving as a trusted technical advisor.

You will liaise with Engineering and Support teams to address customers’ technical needs, help them resolve challenges, and turn them into advocates.

You will provide pre-sales support to Sales & Marketing, develop and implement best practices, and develop and promote integrations and solutions around Apollo products.

You will develop blog posts and other communication for Apollo and work with R&D and Product Management to create and test Apollo products.

Who You Are

You have hands-on experience working with GraphQL, Java, and Javascript in a production level environment. It is a huge plus if you have experience with Apollo GraphQL.

You have technical proficiencies with technology typically used in the GraphQL ecosystem, which could include languages and frameworks typically used in subgraph implementations, languages for client-side implementations, infrastructure for cloud computing and automation, and tools and frameworks for monitoring, observability, and application program management (APM).

You have strong presentation skills, and you can speak well in front of an audience and with customers.

You have excellent time and project management skills.

You have strong logic and reasoning skills, which allow you to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

You have the ability to travel when needed.

Additional Info

Location: This position can be done from anywhere in the UK, willing to support the EMEA time zones.

Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.