Customer Success Manager (TX)

Job Overview:

The Customer Success team is growing across Texas. Lexia is seeking a Customer Success Manager, reporting directly to the Regional Success Manager, to work closely with K-12 district and school leaders to plan and coordinate the delivery of services and work with educators and instructional leaders to coach them implementation of Lexia Reading programs with fidelity.

Location: Remote, Texas. Candidate must reside in TX.

Job Responsibilities:

• Coordinate, deliver and track implementation and Customer Success services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion

• Develop comprehensive, customized implementation plans in consultation with various identified stakeholders

• As part of the support for district and building leadership, provide guidance on and align resources to local standards, staff needs, implementation best practices and complementary programs in use at the school

• Coordinate and deliver on-site and remote professional learning

• Analyze feedback on professional learning sessions to ensure customer satisfaction

• Analyze and interpret student and staff data to establish implementation status and needs to initiate proactive solutions to drive student and staff usage and ensure optimal student outcomes

• Problem solve and offer solutions to address identified implementation gaps

• Understand all facets of Lexia’s programs, technical and operational, as well as Lexia's internal systems and processes

• Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieves high client satisfaction ratings

• Maintain customer information and track implementation activity using Gainsight and Salesforce

• Coordinate internal communication and collaboration across multiple internal teams to support the success of the customer

• This is a remote position with up to 20% travel while maintaining a high productivity level

Job Requirements:

• Minimum of a Bachelor's degree required

• 3 years of direct client experience in support of customer facing function (professional learning, customer service, sales) highly preferred

• 3 years of elementary or secondary teaching and/or administrative experience, preferably with a background in literacy

• Experience in the development and delivery of professional learning for K-12 educators

• Experience inspiring others to action (sales, leadership, fundraising, public service)

• Highly adept with technology, and quick to learn new technologies and apply solutions

• Experience with Salesforce and/or Gainsight is a plus

• Experience with Emergent Bilingual population is a plus

• Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills

• Excellent data analysis skills and experience with data driven instruction

• Ability for limited travel (<20%)

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.