Junior Network Support Engineer

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Maintaining and supporting variety of Network and Security equipment

• Categorizing and prioritizing the Incident to work on it quickly and efficiently

• Defining an action plan for diagnosis and troubleshoot Incidents with the aim to restore normal service

• Efficiently using the technical scripts, diagnostic tools, and a known error database

• Communicating with the customer on a professional level, cooperation with team members, other support teams and 3rd party providers

• Working on shift in 24/7 coverage rotation

eXperience and skills required

• High school diploma preferably in Telecommunication or equivalent

• Understanding of basic network concepts - OSI Reference Model, TCP/IP protocols, IP Addressing, IPv4 Address Types, Variable Length Subnet Masks (VLSMs) and subletting, Network Address Translation (NAT)

• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes

• Highly adaptable with ability to work in dynamic international and multicultural environment

• Strong communication skills

• Fluent English

What we will consider as an advantage:

• Cisco Certified Network Associate (CCNA) certification or equivalent experience

• Experience with Cisco and HP/Aruba network technologies

• Experience with Network Security Technologies (Fortinet, Checkpoint, Palo Alto, Cisco)

• Experience with Wireless Network Technologies (Cisco, Aruba)

Company benefits

• Competitive remuneration package

• Additional Medical & Life insurance

• 4 days additional paid leave (total: 24 days)

• The possibility to work entirely remotely

• Food vouchers

• Training, continuous learning and career development in the largest IT company on the market

• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

• Access to a foreign language learning platform

• Stable employment in an international company

• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)

• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.