Implementation Specialist (Contract)

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

We are looking for an entrepreneurial individual to join our fast paced and dynamic Customer Success team.  As an Implementation Specialist, you will be at the center of our mission, working with internal teams to launch Virta and make our treatment available to those who need it.  The ideal candidate will bring world-class project management and cross-functional collaboration skills.

Responsibilities

• Configure or modify core operational setups for clients including but not limited to covered services, eligibility verification and reporting enablement in Salesforce

• Manage workflows using templated project plans in Asana and collaborate cross-functionally with internal stakeholders as needed to execute on them

• Conduct configuration testing for new customer launches to ensure launch readiness

• Establish or modify data integrations for flat file data exchange through SFTP

• Capture and distribute meeting minutes for internal launch readiness meeting

• Support with new project administrative tasks including but not limited to Google Drive folder creation and permissioning, Slack channel creation and calendaring meetings

• Proactively identify launch risks and partner with manager to mitigate as needed

Must-Haves

• 3-5 years experience in project management, healthcare IT, or software implementation

• Ability to simultaneously manage and prioritize multiple tasks and projects, keeping all stakeholders updated through clear communication

• Detail oriented with ability to document effectively 

• Comfortable in fast-paced and rapidly-changing startup environments

• Familiarity with flat file data exchange involving csv and txt formats, as well as SFTP setups for data transfer

• Proficiency with project management tools like Asana and JIRA, as well as Google Workspace and Slack. Experience with Salesforce preferred.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $30-40  Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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