Customer Success Executive - Pinellas County (Behavioral Health)

We are currently only considering candidates within Pinellas County (Clearwater or St. Petersburg). This is a remote, work-from-home position based in Pinellas County, Florida.

About the role:

Unite Us is hiring a Customer Success Executive (CSE) with entrepreneurial ambition and a passion for health and social care. The Customer Success Executive is a senior individual contributor position responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. We are looking for an expert, strategic thinker, and inspiring presenter with a knack for building trust and buy-in with deep knowledge and experience in the social services and healthcare space. This is a strategic role where building relationships with executive stakeholders, understanding customer objectives, and the ability to analyze and communicate success metrics are vital.

What You'll Do:

• Manage, grow, and retain a book of business for assigned complex, high-value strategic accounts with an average of $350K+ CARR
• Ensure excellent customer satisfaction, user adoption, engagement, and retention
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions
• Co-lead the development of clinically focused workflows including generating, analyzing and communicating associated data to executive stakeholders
• Consistently and diligently maintain a detailed project plan, inclusive of each workstream associated with the account
• Build and maintain strong, long-lasting customer and community partner relationships with large and priority stakeholders, including end-to-end engagement
• Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Create and execute engagement strategies based on customer needs and the network growth and development strategy
• Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify critical risks and solutions to ensure long-term partnership success
• Deliver best practices for data-driven process workflows based on specific use cases, evolving industry standards, and understanding related tools. 
• Analyze data to provide deeper insights and understanding of customer operations and network performance, including opportunities for improvement and areas of strength.
• Turn data insights into tactical interventions that drive platform utilization, network health, and value for customers and community partners working cross-functionally.
• Solicit and synthesize feedback regularly to serve as the voice of the customer and community within Unite Us 
• Lead process development and improvement initiatives to support customers and communities

You’re a great fit for this role if:

• 7+ years of professional work experience suggested
• 5+ years of customer success, account management, or directly related work experience preferred
• Demonstrated experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships
• Demonstrated success with renewals and retention opportunities
• Demonstrated ability to take initiative, inspire others, and influence change at all levels
• Superior organizational skills to ensure well-prepared and timely meetings with customer base
• Excellent communication and presentation skills
• Experience in designing clinical workflows
• A passion for healthcare, human services, and/or public health
• Strong project management skills and attention to detail
• Typically requires a bachelor's degree or equivalent experience

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations and track data and outcomes to build coordinated care networks supporting all community health aspects. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based only. We are currently only considering candidates within close proximity to Pinellas County, Florida.
• The target pay range for this role is: $108,000-$120,000.  This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• This position may require 10% travel 
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.