Offer summary
Qualifications:
1-3 years customer success experience in SaaS or mobile advertising industry., Experience with Apple Search Ads or mobile app marketing preferred..
Key responsabilities:
- Identify and onboard new users, guide setup and usage.
- Educate users through training sessions, provide recommendations and support.
- Identify upsell opportunities, collaborate with sales for transitions.
- Offer basic support, gather user feedback, track performance metrics.
- Provide regular reports on user activity, engagement, and spend.