Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Fundraising Manager on Duty/Dialing Platform Operator (Online Call Center) at Integral Resources, LLC

Remote: 
Full Remote
Contract: 
Full time
Salary: 
31 - 31K yearly
Work from: 
United States

Offer summary

Qualifications:

Experience in call center environment, Knowledge of predictive dialing platform, Leadership, communication and problem-solving skills.

Key responsabilities:

  • Operate dialing platform & manage operators
  • Monitor call volumes to ensure efficiency
  • Set performance standards, address issues promptly
  • Report regularly & collaborate with management team
Integral Resources, LLC logo
Integral Resources, LLC SME https://integralts.wpengine.com/
201 - 500 Employees
About Integral Resources, LLC
Making the world a better place one call at a time. Founded in 1990 by Ron Rosenblith, who saw the need for better grassroots fundraising in the progressive space, Integral Resources is now a woman-owned company that is proud of our diverse directors and workforce. We wisely transitioned to an all-remote operation well ahead of the pandemic, giving our employees more flexibility. Our professionals are mostly women. They are driven to fuel the fights that impact their communities. And every director in the company started as a caller. We strive to make the world a better place one call at a time which is why all of our work is in the progressive space. You won’t ever get a call from us asking to buy a water filtration system or renew a car warranty. We strive to make the world a better place one call at a time which is why all of our work is in the progressive space. You won’t ever get a call from us asking to buy a water filtration system or renew a car warranty. And we walk the talk. Our professionals are paid weekly with W-2s, we offer health insurance to those working full-time hours, and our employees are 100% in charge of their work schedules. Add to this extensive training, coaching, and monitoring, along with specialized learning platforms, to ensure high quality work.
See more Integral Resources, LLC offers

Job description

Integral Resources, LLC is seeking a Manager on Duty/Dialing Platform Operator for our Online Call Center. This position would be ideal for someone who is passionate about fund-raising, has prior experience working in a call center, and is able to manage a team of operators while also skillfully operating our dialing platform.

As the Manager on Duty/Dialing Platform Operator, you will oversee the day-to-day operations of our online call center, utilize our predictive dialing platform, and work collaboratively with the management team to reach our clients' fundraising goals. This position requires a high level of responsibility, as well as excellent leadership and communication skills.


Responsibilities
  • Operate the predictive dialing platform, ensuring its efficiency and accuracy
  • Manage a team of Online Fundraising Specialists
  • Monitor call volumes, adjust pacing as necessary, and ensure efficient use of resources
  • Set and maintain high performance standards for our operators
  • Resolve any customer or technological issues quickly and efficiently
  • Provide regular reports to management
  • Collaborate with management team to drive fundraising goals

Requirements

  • Experience working in a call center environment
  • Experience working with a predictive dialing platform
  • Leadership and management skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Ability to work independently and collaboratively
  • Ability to multitask and work well under pressure

Benefits

Pay range starts at $16/hour

We offer a supportive workplace filled with dedicated and creative people and all the following benefits:

401(k) with generous company matching.

100% REMOTE WORKING OPPORTUNITY

TOP-NOTCH MEDICAL, DENTAL AND VISION COVERAGE (Open enrollment in July and December!)

Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.


Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Zoom (Video Conferencing Tool)Google DriveSlack (Software)Curriculum DevelopmentAssisting TeachersCross-Functional Collaboration

Other Skills

  • Time Management
  • Supervision
  • Verbal Communication Skills
  • Educational Leadership
  • Microsoft Outlook
  • Analytical Skills
  • Interpersonal Communications
  • Leadership Development
Are you interested?

Customer Service / Support Representative Related jobs

See more Customer Service / Support Representative jobs
Sign in or sign up with Google or LinkedIn