Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer and Operations Specialist

Remote: 
Full Remote
Contract: 
Full time
Salary: 
28 - 34K yearly
Work from: 
Italy

Offer summary

Qualifications:

Excellent communication and customer service skills, Strong attention to detail, multitasking skills, Proficiency in analytical thinking and problem-solving, Experience with CRM systems and operations management tools, Knowledge of Italian and European real estate market (preferred).

Key responsabilities:

  • Handle client inquiries via calls, chats, and emails
  • Manage back-office operations for client investments
  • Provide technical support and enhance platform functionality
  • Maintain customer records and analyze data for improvements
  • Collaborate with teams to align strategies with goals
Walliance logo
Walliance Fintech: Finance + Technology Startup https://www.walliance.eu/
11 - 50 Employees
About Walliance
Walliance is one of the first online property investment platform. It was created to guarantee its investors some real estate investment opportunities, while offering to operators of the sector, the possibility to raise capitals in an alternative and transparent way. Our project stems from a simple, but revolutionary concept: taming the technological and financial innovations that global economy is going through (first of all crowdfunding), and thus breaking down barriers to entry in an investment sector traditionally prohibitive for the small-medium saver. We have been operating in the Italian market since September 2017, but our history is deeply rooted. Bertoldi Group, a family-owned company from which Walliance took its first steps, has positioned itself for years in the real estate sector, developing property management, consulting, and real estate investments. To these, were added numerous holdings in the Fintech, sector, among which the world leader for equity crowdfunding Crowdcube stands out. We have closely observed the unfolding of Italian crowdfunding from its origins, assessing its potential for development. At the same time, we are aware of the historical performance of Real Estate sector, despite the decline of 2008: what better scope for crowdfunding than an investment sector that has historically proved to be among the best performing? Thus begins a long journey to tune that initial intuition to the strict Italian regulation, "awarded" by Consob with the authorization to operate on the national market as the first real estate crowdfunding platform in Italy. The estimates of the Polytechnic of Milan speak of a global market for Real Estate crowdfunding of over 10 billion dollars, which according to Forbes estimates to 300 billion by 2025. The international climb has just begun with the AMF authorization to operate also in France.
See more Walliance offers

Job description

Logo Jobgether

Your missions

Walliance is a premier Italy-based investment company, recognized as one of Europe's leading platforms for real estate and renewable energy investments. With a strong foundation in real estate, we provide global investment opportunities, offering investors access to a diverse portfolio.

Your Professional Opportunity

As an Operations and Customer Service Specialist at Walliance, you will serve as the key liaison between our company and clients, overseeing daily operations and ensuring an outstanding customer experience.

Key Responsibilities

  • Manage a high volume of client and investor inquiries through calls, chats, and emails.
  • Execute back-office operations related to client investments.
  • Offer technical and operational support to users of our platform.
  • Collaborate with the development team to enhance platform functionality.
  • Optimize and streamline internal operational processes.
  • Maintain precise records of customer interactions in our CRM system.
  • Analyze customer data to identify trends and potential improvements.
  • Work closely with sales and marketing teams to ensure operational strategies align with business goals.

Skills and Qualifications

  • Exceptional communication and customer service skills.
  • Strong attention to detail with the ability to multitask effectively.
  • Proficiency in analytical thinking and problem-solving.
  • Familiarity with CRM systems and operations management tools.
  • An interest in the fintech sector and alternative investments.
  • Knowledge of the Italian and European real estate market is preferred.

Mindset and Attitude

  • A proactive and solution-driven mindset.
  • Ability to work independently as well as collaboratively within a team.
  • Passion for contributing to innovation in the real estate sector.
  • Commitment to continuous learning and process enhancement.

Benefits

  • Competitive salary ranging from €28,000 to €34,000.
  • High-quality equipment, including a MacBook, screen, keyboard, and mouse.
  • Dedicated budget for training and professional development.
  • Six remote working days each month.
  • Opportunities to work from various Walliance offices and attend international conferences.
  • Attractive relocation package (if applicable).

Join us in transforming the world of real estate investments by refining our operations and delivering exceptional customer service!

Required profile

Experience

Industry :
Fintech: Finance + Technology
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Contract NegotiationLead Generation

Soft Skills

  • open-mindset
  • verbal-communication-skills
  • Analytical Thinking
  • Teamwork
  • Relationship Building
Are you interested?

Operations Specialist Related jobs

See more Operations Specialist jobs
Sign in or sign up with Google or LinkedIn