Enterprise Account Director at Recovery.com

Here’s why we need your help

The Enterprise Account Director is a new role at Recovery.com and will be focused on retaining and growing enterprise accounts and establishing new enterprise relationships.

Our enterprise accounts are large behavioral health organizations representing hundreds of facilities and thousands of beds throughout the U.S.

Work Location

Must be located in Madison, WI or willing to spend regular time at our headquarters in Madison, WI

How you know you’re being successful

• Your accounts are seeing continued success as defined by meeting or exceeding their cost per admission targets while increasing ad spend on the Recovery.com ad platform
• We are able to acquire new enterprise customers through your leadership and efforts
• You’ve built strategic relationships with key stakeholders at each company under your management, both at the corporate level and at individual facilities (where applicable)
• You propose and execute on cross-departmental strategies involving our advertising operations, customer success and product teams that result in the growth and success of your accounts

We’ll expect you to do things like these:

• Oversee the strategic relationship between Recovery.com and your accounts
• Work closely with our Performance Management team & Advertising Operations team to develop advertising campaigns that deliver significant value to your accounts
• Establish and run timely and recurring client meetings, reviewing campaign results, recaps and upcoming opportunities
• Keep key accounts apprised of product enhancements and new opportunities
• Troubleshoot issues like attribution, low-converting landing pages, and under-performing admissions processes that are leading to less than acceptable cost per lead or cost per admission
• Grow our existing Enterprise Account client base
• Maintain a growing book of business
• Meet in person with stakeholders from your primary accounts at least once per year

Required Qualifications

• Extensive experience navigating an enterprise environment (with at least 500+ employees)
• A sophisticated understanding of digital advertising, marketing concepts and best practices

What we think will improve your chances of success:

We think the following are indicators of likely success in this role:

• Account management experience at a digital marketing or advertising agency and/or managing marketing efforts at a behavioral healthcare facility
• Experience in the addiction or behavioral health field
• Previous experience with increasing and maintaining a census at a behavioral healthcare facility
• Deep knowledge of conversion rate optimization strategies
• Proven ability to grow revenue through successful account management
• Expertise with Google Analytics and other similar platforms
• Experience managing, building and optimizing Google Ads or equivalent PPC campaigns
• Technical understanding of tracking and attribution strategies typical in digital advertising

• Knowledge of PPC advertising platforms, terminology and trends
• A passion for mental health and our mission

Travel Expectations

10-20%

Compensation

On Target Earnings of $120,000 - $160,000
Base - $70,000 - $90,000 based on years of experience and fit to job requirements

Commission - Annual OTE of $53,000 (uncapped)

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $689/month in addition to your salary ($8,268/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.