Delivery Lead

About Us:

We are a dedicated influencer marketing agency specializing in TikTok campaigns. Our mission is to drive exceptional results for our clients by leveraging the power of TikTok creators and trends. We are looking for a highly organized and proactive Delivery Lead to join our Campaign Department and ensure seamless campaign execution and management.

Key Responsibilities:

• Provide support to Campaign Managers (CMs), assisting with reviewing assets, creator lists, drafting complex emails, or joining creator calls as needed.
• Check the Report board weekly, coordinate with CMs and ensure that reports are completed in a timely manner. Communicate with CMs on Slack, agree on timelines, and ensure that Campaign Directors (CDs) are tagged for review.
• Regularly review Work Breakdown Structures (WBS) and boards to ensure all columns are correctly filled, with a focus on maintaining budget accuracy, especially for talent costs. A methodical and detail-oriented approach is essential.
• Participate in the weekly Delivery call on Mondays to decide on the learning sessions for the week. Ensure that two sessions occur monthly—one global and one fun session.
• Monitor the Agreements board daily, and proactively message relevant CMs on Slack to address any issues directly on the HubSpot Creator thread.
• Ensure the timely upload of campaign assets to TikTok Creators Exchange Program (TTCX)
• Support the onboarding and training of new CMs, ensuring they understand and can effectively navigate the Standard Operating Procedures (SOP) board.
• Act as a point of escalation during client calls, providing clarity on issues and presenting well-considered solutions after discussing with the CM beforehand.
• Update Pod metrics into the Delivery Weekly Call Agenda.
• Identify and support the implementation of new processes to streamline and enhance campaign delivery.
• Manage and act as a campaign manager during a high load of work periods, covering colleagues while on leave, and managing campaigns for high-tier clients.

Requirements

About You:

• Must be Fluent in English speaking with strong public speaking skills, confident in both client and team interactions.
• Minimum 5 years of experience in digital influencer marketing experience either in a project management or delivery lead role within a marketing or influencer agency.
• Experience with project management tools like Monday.com, HubSpot, and Slack is preferred.
• Strong organizational skills with a keen eye for detail, and excellent communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines, and familiarity with TikTok and influencer marketing is a plus.
• Demonstrated ability to manage multiple tasks, switch between them quickly, and maintain thorough attention to detail in a fast-paced environment.
• Strong problem-solving skills, solution-oriented mindset, and ability to remain calm and composed under pressure.
• Excellent people and team management skills, with a focus on customer service and internal communications.

Benefits

🏡 Fully remote and full-time

✨ Friendly work environment

✈️ In-Person company retreats / virtual gatherings

💎 Growth opportunities at a fast-growing startup

🕞 9AM - 7PM EST

📝 Independent contractor relationship

Please submit CV in English!