Offer summary
Qualifications:
Bachelor's degree or equivalent work experience, Experience in customer service or related roles, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Proficiency in using CRM software and support tools.
Key responsabilities:
- Respond to customer inquiries promptly and professionally
- Troubleshoot technical issues faced by Operators
- Collaborate with cross-functional teams for issue resolution
- Document customer interactions and provide guidance
- Stay updated on product knowledge and support procedures