Dutch Technical Support

Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position!

We are looking for Technical Support for Telematic software and hardware.

Required skills

• Fluent in Dutch (level C2)
• Working proficiency in English
• Excellent communication skills
• Proficient computer user (MS Office, Adobe, Data Bases, and CRM)
• Ability to troubleshoot and find the solution independently

Nice to haves:

• Understand what is a sim card, an SD card, and a server and what is their purpose
• Understand mobile networks and an internet connection, Wi-Fi, and Bluetooth connectivity
• Ability to use smartphones and internet applications
• Usage of MS Office

Day to day:

• Account Registration through the portal
• Multi-Media Interface usage guidance, and troubleshooting
• The vehicle does not connect to the back end
• Remote Services Issues via the App (lock/unlock – climatization – charging schedule etc.)
• PIN issue – Reset PIN – locked account – Main and Secondary Users
• Infotainment Services – Navigation – Preferred Destinations – Traffic Information
• License Information – Expiry – Services included – Renewal Procedure
• Map Updates
• Charging Stations – Home Charging – Charging Issues

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives
• Excellent relocation package with a great support system for non-local hires
• Private Health coverage
• Enjoy life in Greece, there are loads of social & sports events

Location

Remote, must be based in Greece