Sales Account Manager, FFCP

About us

The American Forest Foundation (AFF) unlocks the power of family forests as a climate solution while helping thousands of landowners care for their land and improve forest health. Through its Family Forest Carbon Program, AFF expands access to the voluntary carbon market for family forest owners from all walks of life while producing high quality forest carbon credits to help companies reach their net zero goals. The organization’s strategic direction seeks to enable family forests to capture and store one billion tonnes of carbon by 2050.

We do not do this alone. AFF works across a broad coalition of conservation partners, corporations, and policymakers to equip family forest owners with financial and technical support to implement sustainable forest management practices on their lands and activate their forests as a critical tool in the fight against climate change.

AFF is in a mode of complex problem solving and rapid iteration. All teams at AFF are working to discover solutions to the planet’s most pressing climate issues through developing and iterating viable and scalable models for impact. AFF is driven by values of our shared purpose, measurable and verifiable results, and learning for continuous improvement to tackle big conservation challenges.

About the Role

The American Forest Foundation seeks a highly motivated candidate to join the Family Forest Carbon Program   (FFCP) team as a Sales Account Manager. Sales Account Managers guide landowners through the enrollment process, acting as the primary liaison between FFCP partners and landowners to develop high-trust relationships, provide excellent customer service, and contribute to meeting aggressive individual and team acreage enrollment goals.

Responsibilities

• Guide landowners through a customer journey, meeting monthly targets of signed contracts.
• Deliver a superior customer service experience to a portfolio of landowners, which involves ensuring woodland data is received and accurate; presenting estimates and providing guidance on FFCP contract and practice terms; compiling required material for contracts; negotiating contract requests and project areas as needed; and responding to ongoing questions and concerns in a timely manner.
• Track landowner engagement in HubSpot and CRM and submit reports to Senior Account Manager or Procurement Director as needed.
• Collaborate with Call Center, Staff Forester, and Contract Steward teams as needed via Slack and participate in scheduled meetings and in-person planning retreats.
• Participate in daily, biweekly, and monthly Scrum and Agile ceremonies to discuss shared learnings and impediments in order to plan and refine individual and team priorities.
• Respond to other landowner and team requests as needed

Candidate requirements

• Bachelor’s degree in sales, marketing, or natural resources management from an accredited college or university, business, or related field preferred. Three to five years of experience.
• Demonstrated excellence in customer service and sales.
• Experience managing a portfolio of customers or clients, responding to their needs and stewarding their journey towards closing a deal.
• Proven ability to follow standardized sales processes and track progress and outcomes accurately in a Customer Relationship Management database.
• Prior experience with Scrum as an organizational tool is preferred but not necessary.

Core Competencies

• Agility – Thriving in volatile, uncertain, complex and ambiguous environments by anticipating and responding to changes with swift, focused and flexible actions.
• Collaborating with Others – Working together with others in a cooperative and supportive manner to achieve shared goals.
• Ensuring Accountability – Holding yourself and others to high standards of accountability, creating an infrastructure and transparent organization culture that supports and measures personal and organizational responsibility and accountability.
• Problem Solving – Identifying problems and the solutions to them. Your contributions and leadership will be appreciated. Our staff is passionate, dedicated and good at what they do, and will be deeply grateful for your efforts to create and preserve an environment that is both fun and fair.

Job Function Competencies

• Account Management – Building long term, value-based relationships with accounts, developing business and maximizing the revenue they generate while reducing the time and costs in managing them.
• Product and Technical Knowledge – Applying an understanding of the products and services provided, how each product works, and the business value it brings
• Managing project Communication – Managing, controlling and monitoring the nature of project information and communication directives to ensure that information needs are met.
• Thinking Strategically – Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action.

What’s attractive to the right candidate

• You have the unique and exciting opportunity to work with amazing colleagues, partners and landowners to help connect forest landowners with technical and financial assistance to better steward their land and achieve vital landscape-scale conservation impacts. 
• Your contributions and leadership will be appreciated. Our staff is passionate, dedicated and good at what they do, and will be deeply grateful for your efforts to create and preserve an environment that is both fun and fair.
• We offer a flexible work environment that respects your life outside of work.
• Salary is commensurate with experience.
• AFF offers a comprehensive and competitive benefits package.