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IT Operations Management (ITOM) Developer

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 6+ years experience in IT Operations Management.

Key responsabilities:

Develop and customize ITOM modules on ServiceNow platform
Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration
Integrate ITOM with other ITSM processes and tools
Configure monitoring solutions to proactively address issues
Create documentation, reports, and provide training on ITOM tools

APN Consulting Inc. Information Technology & Services SME https://www.apnconsultinginc.com/

201 - 500 Employees

See more APN Consulting Inc. offers

Job description

Your missions

APN Consulting has an immediate need for a direct client requirement:

Job Description:
We are seeking an experienced IT Operations Management (ITOM) Developer to join our IT team. The ITOM Developer will play a critical role in designing, developing, and implementing ITOM solutions on the ServiceNow platform. This role requires a deep understanding of IT operations, automation, and infrastructure management to ensure the effective delivery of IT services.
Key Responsibilities:

Development & Customization:
- Configure and customize ITOM modules on the ServiceNow platform, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
- Develop and implement workflows, automation scripts, and integrations to enhance IT operations and service delivery.
- Build and maintain custom dashboards and reports that provide visibility into the IT infrastructure and operations.
IT Operations Management:
- Implement ServiceNow Discovery and Service Mapping to provide real-time visibility into IT assets and their relationships.
- Configure Event Management to monitor and respond to IT infrastructure events, reducing downtime and improving service availability.
- Develop automation solutions using ServiceNow Orchestration to streamline routine IT tasks and processes.
Integration & Automation:
- Integrate ITOM modules with other ITSM processes and third-party tools to create a unified IT operations environment.
- Implement and manage integrations with cloud services, monitoring tools, and other infrastructure components.
- Automate complex IT processes to increase efficiency and reduce manual effort.
Monitoring & Optimization:
- Develop and configure monitoring solutions that proactively identify and address IT infrastructure issues.
- Optimize IT operations by analyzing data from various sources, identifying trends, and recommending improvements.
- Ensure that ITOM solutions are aligned with ITIL best practices and support the organization's IT strategy.
Documentation & Reporting:
- Create and maintain detailed documentation of ITOM configurations, customizations, and workflows.
- Generate reports and dashboards that provide insights into IT operations, performance, and compliance.
- Provide training and support to IT staff and stakeholders on using ITOM tools and processes.
Collaboration:
- Work closely with IT infrastructure, security, and application teams to gather requirements and deliver ITOM solutions that meet business needs.
- Collaborate with ServiceNow administrators and developers to ensure seamless integration of ITOM with other ServiceNow modules.
- Participate in the continuous improvement of IT operations processes, tools, and practices.

Qualifications:

Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., ServiceNow Certified Application Developer, ITIL, ServiceNow ITOM certification) are a plus.
Experience:
- 6+ years of experience in IT Operations Management, with a focus on development and customization.
- Strong experience with the ServiceNow ITOM suite, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
- Proven experience in automating IT processes and integrating ITOM with other ITSM tools.
Technical Skills:
- Proficient in JavaScript, PowerShell, Python, and other scripting languages used in IT automation.
- Strong understanding of the ServiceNow platform and its capabilities, particularly in ITOM.
- Experience with IT infrastructure components such as servers, networks, databases, and cloud services.
- Familiarity with ITIL processes and best practices.