Pre-Sales Manager (Saudi National)

Shiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food & beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests. 

The right candidate has a Hospitality Business background or working record in a similar role. We as a Hospitality Business Service provider are looking for candidates with the same passion for the Hospitality industry as our customers' passion to serve their guests. The Implementation specialists will be initially a role to cover end to end customer satisfaction from all ankles maintaining client relationships. It contains elements of building a relationship with our customers, potential new customers from an installation, deployment but also customer relationship point of view.  

Enablement 

• Act as a technical lead within the sales process by ensuring that sales managers are effectively enabled to provide customers with technical demonstrations and advice to clients when required, incl. providing on-time trainings and updates to the sales team. 
• Build and maintain an effective process structure to ensure the smooth collaboration between Sales and Pre-Sales areas 
• Support sales at every stage of the pipeline and establish a sales QA process 

Sales & Market research 

• Evaluate and validate potential and existing partners, incl. qualifying leads (partnering with Marketing in key initiatives for lead generation and materials) 
• Accelerating the sales process by identifying solutions to customer pain points 
• If needed, in preparation with/for the sales team, communicate with project management to translate clients’ requirement and smooth transition from sales to implementation. 
• Review new marketing documents for accurate promotion of the product 

Strategy & Innovation 

• Create and conduct pre-sales presentations, including Demo equipment, environment & material 
• Maintain thorough knowledge on International hospitality industry trends and developments. Functioning as an ambassador of innovation for the product and company, introducing new industry trends and developments. 

Documentation & Controlling 

• Manage and control proposal/deal qualification, including quote verification 
• Keeping product documentation up to date, highlighting the aim and purpose of the product. 

Product 

• Providing feedback on new product enhancements, integration projects, RFI’s and RFP’s 
• Providing product knowledge support, translating the technical aspects of the product to the sales team and client, being the intermediary between product management and sales 
• Develop and maintain an efficient process of the dealers’ and sales managers’ product knowledge assessment 
• Working on technology requirements and business cases from technology point of view, including working with product management on feedback/requirements of prospects/current clients – without deep involvement in Product management 

• 5+ years of demonstrated achievement in sales and/or business development (ideally on the hospitality market) 
• Strong organizational skills and good understanding of Cloud/SaaS business model preferable in a fast-paced environment 
• A high degree of autonomy and self-motivation  
• Highly structured, outgoing and social person, ready to communicate with employees, customers and partners across different countries and different organizational levels 
• Outstanding presentation and negotiation skills   
• Fast-learner with ability to receive feedback  
• Excellent verbal and written communications skills in English and, other languages are beneficial 

• Exciting job within a creative environment and the opportunity to make a real impact on the business 
• Grow your experience with web and cloud technologies in a very innovative technology environment 
• Friendly, motivated and talented multicultural team 
• Opportunities to grow and develop with Shiji 
• Training to meet role requirements 
• Generous compensation package