Candidates must be eligible to work in the UK - WorkForce is not able to offer sponsorship for this position
About Us
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules— while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and
increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
The Functional Consultant works to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each customer. The Functional Consultant works with the Global Services project teams to help ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by gathering and defining the customer’s documented workforce management business requirements and validating their expected results. They continue to develop their knowledge of WFS Products by taking WFS product suite training courses and maintaining certifications.
Responsibilities
- Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
- Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Help manage customer expectations with relevant communication during key stages of the project lifecycle
- Gather customer-specific product needs by completing the standard product questionnaires with valid information and communicate information to WFS project teams
- Escalate out of scope requirements and delays to the Project Manager
- Provide status updates to Project Manager, customers, and stakeholders on project status
- Maintain requirements and keep record of important project artifacts in designated project repository
- Organize multiple tasks and prioritize as needed to meet deadlines
- Attend and participate in team meetings
- Follow process and continuously improve skills by following procedures and processes established by the Functional Consultant Competency Team Leaders
- Estimate work effort with accuracy
- Partner with all WFS internal teams during project phases to ensure a successful customer implementation
- Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
- Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees
- Deliver web-based and on-site customer solution training workshops
- Investigate potential Workforce Suite Product project implementation quality issues reported during customer testing phases, including tracking and reporting trending defects
- Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
- Maintain WFS Product Suite certifications required
- Able to consider the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate technical experts
- Track billable and non-billable project hours
- Help mentor other team members
- Understands various project management methodologies
Requirements
- 2 years+ experience working in HR/Payroll/HRIS/Business/Systems Analysis or Quality
Assurance
- Knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
- Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
- Familiarity with or background in HR, Payroll, or Workforce Management preferred
- Familiar with aspects of labor laws and how they impact employers and their employees preferred
- Experience implementing/full life cycle packaged software system preferred
Skills
- Brains: Critical Thinking- Level 2 Proficient
- Character: Values & Beliefs- Level 2 Proficient
- Drive: What Motivates You- Level 2 Proficient
- Understanding the business- Level 2 Proficient
- Creating the New and Different/Global Perspective- Level 2 Proficient
- Communicating Effectively- Level 2 Proficient
- Leadership and Navigation- Level 2 Proficient
- Accountability- Level 2 Proficient
- Business Requirements Gathering- Level 2 Proficient
- Knowledge Sharing & Continuous Improvement- Level 2 Proficient
- Organization- Level 2 Proficient
- Project Management- Level 2 Proficient
- Strategic Thinking- Level 2 Proficient
- Testing-Level 2 Proficient
- MS Excel Skills- Level 2 Proficient
- Project Management Tools- Level 2 Proficient
- Technical Sills Knowledge- Level 2 Proficient
Travel
- Ability to travel up to 50% with potential for international travel
Education
- Bachelor’s degree or equivalent experience
Feeder Positions
- Associate Consultant Positions
Advancement Opportunities
- Sr. Consultant
- Sr. Application Consultant
Why You Should Join the WorkForce Team?
- Flexible Hours / Work from Home Policy
- Pension
- Performance Bonus
- 25 days holiday plus birthday
- Career Development and Training – Be the CEO of your career!
- Company paid LinkedIn Learning subscription.
- Diversity, Equity, and Inclusion Initiatives including committees such as:
- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Private Health Insurance
- Parental Leave
- Employee Assistance Program
- Shopping discounts
- Community Outreach Programs and Charitable Support
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.
