Offer summary
Qualifications:
High school diploma or equivalent, Proven customer service experience, Excellent communication and interpersonal skills, Strong problem-solving abilities, Ability to work in a fast-paced environment, Proficiency in Microsoft Office and CRM software.
Key responsabilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve complaints effectively and efficiently
- Provide product information and assistance
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information
- Collaborate with team members for customer satisfaction