Application Support Engineer

Application Support Engineer  

Reading/Exeter/Hybrid 

What it's like to work at Landmark: 

We're a friendly, dynamic and supportive team. We encourage being bold, dreaming big and active, curious minds, both in our performance as a team and individually. We actively promote involvement in the development and direction of our products and services, as well as finding new and more efficient ways to work. We love to get together to do great work and be sociable. As well as this we offer: 

• Competitive salary 

• 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year 

• Annual lifestyle allowance of £300 to put towards an activity of your choice 

• Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter 

• Private Health Insurance – currently via Vitality 

• Group Income Protection Scheme  

• Matched funding for Charitable fundraising  

• Cycle to Work scheme and Gym Flex scheme 

• Internal coaching/mentoring system throughout your time here 

• Focus on training and career progression 

• Family friendly policies 

• Free parking 

The Opportunity 

The Application Support Engineer will be responsible for providing application support to our customers while working within a busy dynamic team. The support will involve technical guidance, investigation, diagnosis and resolution of customer impacting incidents and problems for our bespoke products/solutions.  

The role will involve: 

• Identification, recording, investigation, diagnosis and resolution of Incidents/Problems within agreed SLA’s.  

• Monitoring Azure API Management Service. 

• Using Azure inbuilt tooling to analyse logs and trends (e.g. App Insight and KQL). 

• Providing support for Azure Function Apps, ensuring smooth operation and performance. 

• Managing Azure Storage Accounts, including blob, file, queue and table storage. 

• Overseeing Virtual Networks (VNets) and ensuring proper network architecture and security. 

• Understanding and supporting Azure DevOps practices to streamline development and deployment processes. 

• Escalating incidents to 3rd party support providers, managing their investigation through to successful resolutions, within agreed SLA’s. 

• Providing SME support in internal and customer facing external meetings 
• Fulfilling assigned Service Requests, within agreed SLA’s 

About You 

To be successful in the Application Support Engineer role you will be someone that comes from a similar role with experience in Software Developing, preferably in .net and C#. 

You will also have/be:  

• IT degree educated in a Computer Science or IT Discipline or equivalent experience  

• ITIL 4 Foundation  

• Knowledge of Azure  

• Knowledge of AWS  

• Excellent communication at all levels 

• Experience escalating incidents when required.  

About Us 

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector.  We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data. 

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets.  This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform. 

We are proud to be an equal opportunities employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.