Business Development Consultant at ServiceMaster

We are growing and adding a NEW position to the team!  

We build businesses. 

We help entrepreneurs do great things. What could be better? You’ll come to our company to build and grow, but a big part of why you’ll stay will be pride in making the world a better place. That’s why we need to add to our team. We need top talent to join us in helping our franchise owners reach their goals and do good in the world.   

 
What We Offer: 

• Medical, Dental and Vision start the first day of the month following your date of hire
• RSP
• 15 days vacation plus 5 days personal and 5 days emergency leave
• Career growth and advancement

We are searching for a Business Development Consultant for our Two Men And A Truck Brand to move franchises forward by applying the shared knowledge gained by being a part of a franchise system and replicating key attributes of successful franchises.  In this role you will move the partnership between franchisees and the franchisor forward by consistently sharing the brand vision (or components of it) with the franchise and educating key stakeholders on opportunities / ideas from the field. You will have the opportunity to be a trusted advisor to the franchises, earning the right to be exceptionally influential when helping franchisees develop the understanding, commitment, and alignment needed to fulfill their role in the change process. You will coordinate with subject matter specialists in supporting franchises based on their unique needs and goals.

What you will do: 

• Consult with approximately  – 25 - 40 franchise operating units Ensure clear goals related to franchise communication, support and performance results are set
• Collaborate with  manager and subject matter experts in the corporate office to prioritize support efforts and coordinate franchise action plans for improvement
• Coordinate and lead regularly scheduled consulting calls, as well as related activities (call prep, reviewing reports, collaborating with subject matter experts on follow-up needs, filing of call reports, etc.)
• Provide face-to-face consulting to franchisees and franchise staff at the franchise locations; Recommend which subject matter specialist(s) attend onsite support visits when necessary
• Prepare and facilitate, inbound franchisee visits/virtual visits, either for the purpose of renewing their franchise agreement or improving the engagement with the franchisor / performance of their franchise
• Help franchises anticipate and capture sales, and plan / build capacity 
• Boost referral rates and customer satisfaction scores and minimizing variance during peak season 
• Improve increased long-term profitability and growth of assigned franchises

What you will bring: 

• Associate’s degree or combination of education and equivalent experience is required. A bachelor’s degree is preferred. 
• A minimum of three plus years of relevant business, industry, or system experience, which provides the necessary skills, knowledge and abilities, is required. 
• Ability to make decisions or recommendations significantly changing, interpreting, or developing important policies or programs
• General business knowledge which includes HR management, marketing, operations and IT  
• General knowledge of forecasting, budgets, and financial analysis 
• General knowledge of Canadian transportation regulations. 
• In-depth knowledge of system performance metrics

ABOUT TWO MEN AND A TRUCK® 

Headquartered in Michigan, TWO MEN AND A TRUCK is the largest franchised moving company in North America with each franchise being independently owned and operated. Currently, there are more than 380 locations and 3,000 trucks operating in 46 U.S. states in addition to Canada, Ireland, and the UK. TWO MEN AND A TRUCK has performed more than 8.5 million moves since its inception in 1985 and has seen consistent growth dating back to December 2009. In 2021, Entrepreneur Magazine ranked TWO MEN AND A TRUCK as one of the top 500 franchises in the U.S. for the 26th consecutive year in addition to being on its list of Top Low Cost Franchises in 2020. Franchise Business Review also named TWO MEN AND A TRUCK a top franchise in 2020, and in 2019, the brand was voted a Top 50 franchise in the Franchisee Satisfaction Awards by Franchise Business Review for the 13th time. For franchising opportunities, visit franchise.twomenandatruck.com. 

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.